When Saving a Dollar Costs You Twenty
My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news.
As I quickly scrolled down the
Category
Customer Loyalty
Back To Basics? No, Ever Further Back!
A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently.
They've had some turbulent times, but are still a significant player.
He
Hold ‘Em, Fold ‘Em, or Walk? Here’s How To Know
I was talking to a colleague new to the business world who told me he had been working on a new initiative, it wasn’t working as well as expected, and
How to Create a Showstopping Customer Experience
Last week we took the girls to see Disney's Frozen on Broadway in New York City.
We happened to be sitting in front of a famous Hollywood actor. We got to talking before
One Simple Way To Keep Your Business Healthy & Strong
Last Tuesday after publishing the Tuesday Tidbit I got a text message from my mother that my 89-year-old grandfather would be having a pacemaker installed on Thursday. His heart had stopped for
Honing Your Single Most Important Competitive Advantage
Last week in Newport, Rhode Island I was reminded of what a healthy and robust economy we’re currently living in.
On a quiet Tuesday night, the restaurant we dined at, The
Let Go Of The Anchor – Don’t Sink To The Bottom!
Today at my gym we did the “Murph” workout. Murph is a classic “Hero” workout from the Crossfit world done every year to commemorate a fallen soldier, Michael P. Murphy. The Murph workout is not
Big City, Bright Lights, It’s Showtime!
I just arrived in New York City.
Tomorrow morning I’ll be speaking to a group of over 800 people from the Broadway/Theater industry.
I’ll be talking to them about an industry facing
You’ve Got the Right Answer to the Wrong Question
This is one of my favorite business stories of all time:
“Semiconductor giant Intel was originally a memory chip manufacturer. But by 1985, memory chips had been losing them money for
$2.5 Trillion Down The Drain – How Much Of It Was Yours?
I was in St. Louis visiting a client last week. They’re a 50M+ manufacturing company that I’ve been working with over the past year. I’ve worked with both the sales