How to Turn $1.73 into Millions Within Days
Don't worry about having a heart attack on an airplane. Chances are good. You're likely to live. At least you'll see a doctor.
Did you know that if you were to
Category
Customer Experience
Narrative Trumps Experience
Let’s play a game.
I want you to picture the perfect plate of pasta in as much detail as you can. Close your eyes for five seconds, and see it,
The Giant, Untapped Opportunity You’re Likely Missing
I told you about my miserable hotel check-in experience last week. If you missed it, find it here. But it got me thinking…
Would I have paid, say an extra $50-$100
The C-Suite Disconnect
What happens in Vegas... I arrived at my hotel in Vegas, and there were, at least, six lines of 20+ people checking-in. It took me 45-minutes to get checked-in.
The hotel had
What Business Are You In? Are You Sure?
Here’s a little tidbit for your Tuesday thinking pleasure.
For this tidbit, let's pretend that we're in the banking industry, and consider a generic mid-sized bank.
If you're the CEO, it's obvious
The Quickest & Easiest Way To Irritate Your Customers (Before They Even Reach You!)
Yesterday I had to call Expedia.
For the first time in a long time, I used the site to book some upcoming travel. When my credit card statement arrived, I noticed
The Red Pen / Green Pen Test
As I'm sure is the same with you, I get a lot of emails and phone calls from sales people looking to sell me the next great thing.
Just the other
The Problem With Rushing Third Base
Last week I tried a new frozen yogurt shop at the mall.
An employee was giving away samples. She asked me if I had ever tried the place. I told her
Why Won’t You Take My Money!?!?!?!
My good friend Shawn was telling me about an experience he had recently. It was so in line with what I talk about and share with you on a weekly
What Walmart and Domino’s Pizza Want You To Know About Business Growth
Did you know that Tom Monaghan, the founder of Domino's Pizza, used to order pizzas from local pizza joints whenever he was on the road?
And Sam Walton used to visit