Consistent Simplicity
I was talking to my good friend Shawn Veltman about one of the most damaging things we see in a variety of the companies we work with.
Every company, and every
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Business Lessons from a Proctologist
In the book titled Authentic Happiness: Using the New Positive Psychology to Realize Your Potential for Lasting Fulfillment, Dr. Martin Seligman writes about a medical experiment that elucidates a powerful
The C-Word – AKA “Consultant”
I met with a prospective client a number of times over the past few weeks. When we first met, he expressed his concern over the "c-word," AKA "consultant," in my
Your Existing Customers Want This
Are you leaving money on the table?
Here's a mistake I see all too often.
[tweetable alt="Just because someone purchased from you yesterday, doesn't mean they won't purchase from you again, today."]Just because
You’re Not Impressing Anyone (or Are You?)
Each week I end up talking a lot of different business owners across various industries.
When I ask them what makes their business unique, they almost always say something like "we
Why Your Customer Loyalty Efforts Stink (and What to Do about It!)
As anybody who’s read Evergreen knows, there’s a lot more to creating enduring loyalty than simply trying to create great experiences for customers. There are certain patterns that are consistently
Accepted to The Society for the Advancement of Consulting
I'm happy to report that I've passed all the entry requirements and have been accepted for Full Membership to the Society for the Advancement of Consulting (SAC).
SAC members abide by