Tuesday Tidbit – Page 20 – Fleming Consulting & Co.

September 23, 20140Comments

How to Make a Great First Impression on Your Clients and Why It’s More Important Than Ever

I just returned from a wonderful trip to Whistler, BC where I spoke to almost 300 entrepreneurs and business owners. The night before I left, I checked into the airport hotel

September 16, 20140Comments

Are Your Customers Telling The Right Story?

Publishers Weekly is considered the bible of the publishing world. They've printed the first public review of my upcoming book and said, "...the lessons are solid and thought-provoking and should prove a

Business

Life

Tuesday Tidbit

September 9, 20140Comments

Back To School

Yesterday my firstborn daughter had her first day of school. As my wife and I talked over our morning coffee, (during the very few minutes of quiet in our house) we

September 2, 20140Comments

How To Delight Your Customers From Day One

Yesterday my daughter and I went for a walk at a gorgeous local park. We stopped in at a coffee shop for a break. The coffee shop was clean, but the

Business

Tuesday Tidbit

August 26, 20140Comments

A Billion Dollar Business Lesson From a Food Truck

A client of mine has recently gotten into the food truck business. The business is doing well, and they're growing quickly. They invest heavily in their growth, and it pays

Business

Customer Service

Tuesday Tidbit

August 19, 20140Comments

Loyalty From Within

I was asked a great question over the weekend. Someone asked me how they, as the leader of an organization could influence customer loyalty, and encourage their teams to invest in

August 12, 20140Comments

How Come Everything Always Tastes like Chicken?

This past weekend my family attended a fabulous Folk Festival in the small town where we live. One of the songs my three-year-old daughter Avalon loved dancing to was a fun

August 5, 20140Comments

Here Comes the Train

The Wall Street Journal reports the following over the weekend (Hat tip to Alan for sharing some of these points with me): * Big Companies are seeing customers coming back

July 29, 20140Comments

I’m just The Janitor

There was a point when all the janitor had to do was mop the floors, clean the windows, empty the wastebaskets and keep the office clean. There was a point when

July 22, 20140Comments

Beware of the Bear

This week I’m at the family cottage. I’ve been coming here for 35 years. We arrived yesterday and my parents drove up a day earlier. As my folks approached the cottage, less

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