Don’t Just Sit There…Do Something
I remember a few years ago everyone in the business world was espousing the benefits of a new productivity book called Getting Things Done (GTD). I read the book and
Category
Tuesday Tidbit
Predictable, Consistent Business Growth: Here’s an Example of What Works…
197,509 words.
If you've been reading the Tuesday Tidbits regularly over the past couple of years, then you've ingested over four business books worth of information, all in no more than
Customer Loyalty Only Requires 3 Things…
It can feel like you need to pay attention to 4,584,282,221 different things in your company, and I've talked to hundreds of executives who feel like they're drowning in data,
To Reach Your Customers, Stop Shouting & Start Whispering
Do you want your prospective customers to like you and want to do business with you? What if you could achieve that before you even attempt to sell them something.
Would
Telling Stories About Yourself : How to Create Your Own Word-Of-Mouth
There's a comic that's so good I felt like I had to share it with you. Not just because it's funny (although it hits just close enough to home for
What The Chickens Can Tell You
Want to know the real health of your business? Sometimes, finding the answer is much easier than you think.
Want to Improve the Customer Experience and Reap The Rewards? Do This!
Imagine using a size 14 blue font instead of a size 12 red font and that being the difference between six hundred thousand dollars in revenue.
Even the top marketing
The Strands of Customer Success (And How to Bond Your People to Your Customers)
I was in New York City last week speaking to a group at Google's HQ in Chelsea.
During a walk through the city, I passed a corner bookstore that said they
Grease the Slide – How to Give Customers the Best Experience
Remember the old experience of renting a movie?
You used to have to get your winter boots and coat on, warm up the car, shovel the driveway, head to the video
Your Kids Aren’t Welcome Here
I spent close to 10 years working in the restaurant industry.
Here's a little secret (which you probably already know):
More often than not, families who bring their children to dine are