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05May
What’s the Big Deal about Customer Value?
Each week I get emails from many of you who tell me how my weekly tidbits have opened new doors for you…or helped you enhance…
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18Feb
The Three Key Qualities that Lead to Loyal Customers
Here’s a link to a recent interview I did with RainToday. http://www.raintoday.com/library/podcasts/3-qualities-that-lead-to-loyal-customers/
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04Nov
Sorry, You Can’t Have That!
I was reminded of today’s tidbit while working with one of my clients over the past few days. People want something other people can’t have….
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19Mar
How Evergreen Can Save Small Towns and Stop The Brain Drain
In my book, Evergreen, coming out in January 2015, I talk about organizations and their pervasive addiction to the new customer. They’re addicted to sex…
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24Nov
New White Paper – Stop Driving Your Customers Away
Today I’m releasing a new White Paper titled “Stop Driving Your Customers Away – A revolutionary framework for retaining customers, reducing customer attrition, increasing brand…
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28Mar
Childish Eyes
For the first three month’s of Avalon’s life, we’d been blessed by the Gods of Sleep with a baby who loved to sleep. The trade-off,…
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25Feb
The Good News and The Bad News About Momentum
What an incredible amount of snow that’s been dumped on us in the past 24 hours! It’s certainly been a great winter for snow here….
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21Feb
The Monday-Morning Quarterback
You shipped. You made a decision to get something special out the door on a specific day, and you did it. I applaud you. You…
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05Oct
The Little Thing Monster
This morning I had a business meeting with some colleagues to discuss a new venture we’re working on. The meeting was great except for one thing….
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02Sep
Happiness Now?
Here’s something interesting I recently read about happiness. About a year after winning the lottery, the person who won the money will come down from all…