What’s the Big Deal about Customer Value?
Each week I get emails from many of you who tell me how my weekly tidbits have opened new doors for you...or helped you enhance your vision of sales, marketing,
Category
Ideas
The Three Key Qualities that Lead to Loyal Customers
Here's a link to a recent interview I did with RainToday.
http://www.raintoday.com/library/podcasts/3-qualities-that-lead-to-loyal-customers/
Sorry, You Can’t Have That!
I was reminded of today's tidbit while working with one of my clients over the past few days.
People want something other people can’t have.
It’s one of those
How Evergreen Can Save Small Towns and Stop The Brain Drain
In my book, Evergreen, coming out in January 2015, I talk about organizations and their pervasive addiction to the new customer. They're addicted to sex and forgetting to love. The
New White Paper – Stop Driving Your Customers Away
Today I'm releasing a new White Paper titled "Stop Driving Your Customers Away - A revolutionary framework for retaining customers, reducing customer attrition, increasing brand loyalty, and dramatically increasing your
Childish Eyes
For the first three month's of Avalon's life, we'd been blessed by the Gods of Sleep with a baby who loved to sleep. The trade-off, is an ever-growing insatiable appetite
The Good News and The Bad News About Momentum
What an incredible amount of snow that's been dumped on us in the past 24 hours! It's certainly been a great winter for snow here.
This morning, we were awoken at
The Monday-Morning Quarterback
You shipped.
You made a decision to get something special out the door on a specific day, and you did it. I applaud you. You acted as a linchpin and shipped
The Little Thing Monster
This morning I had a business meeting with some colleagues to discuss a new venture we're working on.
The meeting was great except for one thing.
The "Little Thing Monster".
The Little Thing Monster
Happiness Now?
Here's something interesting I recently read about happiness.
About a year after winning the lottery, the person who won the money will come down from all the hoopla and experience, roughly, the