When Saving a Dollar Costs You Twenty
My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news.
As I quickly scrolled down the
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Evergreen
Quit Being so Damned Humble -The Evergreen Show – Episode 46
Can you tell me about 3 times you've created huge value for your clients in the past 60 days? 6 times? Can all of your salespeople do the same? Join
The Magic of Asking Better Questions – The Evergreen Show – Episode 45
In sales, as in all things, a small change in how you begin can lead to a huge change in where you end up. Join Noah & Shawn for a
One Process, Two Process, Red Process, Blue Process – The Evergreen Show – Episode 44
Sales processes, onboarding processes, retention processes, referral processes, it's raining processes today! Shawn & Noah discuss how easy it is to create & combine many processes to get a huge
When to Fire a Salesperson Part 2: The Case Study – The Evergreen Show – Episode 43
Shawn presents a juicy case study about that new sales guy who made the most important sale of his life...to you! What do you do in this situation? Noah &
When To Fire a Salesperson – The Evergreen Show – Episode 42
Salespeople might want to skip this one. In this episode, we discuss when to fire a salesperson and why to fire a salesperson. Shawn and Noah talk about some of
Radical Candor In Practice – The Evergreen Show – Episode 41
How do you create a corporate culture where people feel comfortable telling uncomfortable truths? Noah and Shawn talk about how to take baby steps towards Radical Candor.
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What SHOULD I Really Be Doing? – The Evergreen Show – Episode 40
With an ever growing list of things you "should" do, how do you pick the ones that will be most impactful to your business today? Join Shawn and Noah as
Don’t Think Outside The Box – Destroy The Box – The Evergreen Show – Episode 39
Don't get boxed in! Shawn and Noah talk about being in the box, out of the box, and blowing up the box in order to disrupt your business for the
The Power Of The Human Touch – The Evergreen Show – Episode 38
$2.5 Trillion/year is lost to bad customer experiences & shoddy "personalization." Join Noah & Shawn for a discussion on why companies do this so poorly, and the easy steps you