5 Discussion Topics For Your Marketing Team
This is a reprint of my article shared on FastCompany.com a few days ago - It's also an expanded version of this post HERE, so I wanted to share the expanded
Category
Retention
My latest with Fast Company
Here's a link to my latest article published with Fast Company Magazine.
Click here to check it out.
Houston, We’ve Got a Problem
If you only ever hear your marketing team talking about the "getting of customers" and not the "keeping of customers," then I'm afraid you've got a problem.
Most organizations and companies
Showing Up
Last week I traveled to New York City to take part in a very exclusive and ultra elite mastermind on the 29th floor of the new 7 World Trade Center.
Our
Live Webinar Today
Today I'll be conducting a Webinar with the good people at Vindicia.
This talk is titled: Why They Leave: 7 Retention Mistakes that are Driving Your Online Customers Away
Here's the description:
You
Speaking Announcement – SIPA 2012 Annual Conference
This month I'm heading to Washington DC where I'll be speaking at SIPA's 36th Annual Conference. SIPA is the international trade association dedicated to commercial information providers serving niche communities.
The Bucket
The difference between customer satisfaction and customer retention is that a customer can be happy, they can be loyal, they can sing the praises of your amazing customer service and then, for any
Goodbye 2011..Hello 2012! (a tad late)
OK.
Better late than never.
2011 was an amazing year. Here's a quick look at what happened both personally and professionally in 2011, and where I'm going in 2012 with some goals
Hello Mixergy Friends/Fans/Community
Welcome to the Mixergy community!
I'm guessing you've ended up here today as a result of the Mixergy Master Class on improving Membership Site Retention I recently did with Andrew Warner.
If