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22Mar
How Evergreen Companies Spend Their Marketing Dollars
Let me ask you a ridiculous question… Do you think of your best customers as people who are “going to do business with us anyways,”…
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05May
Speaking Announcement – SIPA 2012 Annual Conference
This month I’m heading to Washington DC where I’ll be speaking at SIPA’s 36th Annual Conference. SIPA is the international trade association dedicated to commercial…
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15Feb
Announcing a New Side Project – Peak Retention Consulting
I’m excited today to announce the formation of Peak Retention Consulting, Inc. Peak Retention is a consulting firm specializing in customer loyalty and retention optimization…
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