Noah is fresh off a trip to Disney World, and he and Shawn are excited to swap observations about how Disney handles customer service, customer experience, and "walking wallets" so
How many things on your to-do list are waiting for the world to calm down, or get back to normal, before you can achieve them? In this podcast, Noah and
The gym will be packed next week, but it will be empty again by mid January. Just like we set personal resolutions and goals, your business needs them too. In
As close to a silver bullet as you'll ever find - radical results 15 minutes at a time. There's a simple discipline you can require your people to undertake that
If you're going to invest in sales training, don't! Focus on your processes first. But if you insist on training, make sure it's in this - the single most important
The hierarchy of horrors helps you find the most pressing negative areas in your business to fix. But what about when you don't' want to go from dismal to good,
Working harder isn't the answer. Working smarter is a trite expression. So what is a busy business owner to do in order to generate better results without incurring burnout? Today,
The best strategy in the world can't overcome the handicap of being stuck with an underperforming team, or with an overworked team when key players leave. Join Noah and Shawn
Noah & Shawn's new book, Dealing with Difficult Customers is officially available tomorrow, November 20, 2017. Enjoy this bonus episode where they dig into a few concepts from the book.
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