The hierarchy of horrors helps you find the most pressing negative areas in your business to fix. But what about when you don’t’ want to go from dismal to good, but rather from good to world class? Use the Hierarchy of Wonders exercise to find ways to create incredible experiences where they matter most. In this episode, you’ll learn how to use this process to systematically improve your customer interactions.

You can subscribe and learn more about the show on iTunes.

Find all episodes of The Evergreen Show here or on iTunes