Think your paying attention to your customers? Then you should be able to answer these key questions.

Want to beat the competition? Don’t play their game. Play this new game. Here’s the simple question you need to ask you innovate and disrupt your industry.

Well… here’s a business strategy that takes the cake for being just plain stupid. “Hey, let’s take away the thing our customers actually like to save money!” …

What a weekend! Check out this week’s Tuesday Tidbit video to see exactly why my weekend was so fantastic. It started on Thursday watching my…

NEVER Steal From Customers, But If You Do…

Last night, my daughter brought home a math test that she’d got 95% on, and she was beaming with pride. It was amazing to see…

When my first daughter was born, I stopped exercising regularly. I remember the day I canceled my gym membership well because I told myself, “I’ll join…

I was picking up a few things for my cat and checking out at PetSmart this week. As I entered my card information, I was…

My wife, being the bright kindergarten teacher that she is, came out to the breakfast table this morning and asked myself and the girls if…