“I can get you those numbers.” Or “I’m sure I could get that information.” These are both examples of the most harmful phrases to be…

It’s hard to believe that I’ve been writing the Tuesday Tidbits™ for over five years. One of those classic Tidbits was written in 2014, and…

I was walking through the Detroit airport the other day and was in a bit of a rush to catch my next flight. I had…

In 5 years or less will people in customer service roles be wearing body cameras?

Here’s a simple 3-step method to make 2019 your best year of business ever.

A little extra peanut butter won’t hurt, until it does.

Don’t do any corporate training, leadership development, or silly events until you ask these questions.

If you’ve already booked an offsite training for your senior management team next year, cancel that and choose an Evergreen Experience instead.

Ten simple questions you need to consider to grow revenue, and enhance your customer’s experience.

You’ll never raise the bar if you don’t set it first.