Last week I tried to engage the autopilot features in my car, and they didn't work. Then a client told me this year has been like driving through a thick, dense fog, and just when they see the light, it's another thing… He said there was only one thing that allowed them to continue to…
DetailsIn today's Tuesday Tidbit I share a story you've got to hear it believe it! This is a story never shared in the Tidbits before…If you want happy customers, and a healthy, strong business – don't do what I'm about to share with you. Needless to say, you won't believe it, but it's 100% true.…
DetailsYesterday I was speaking to one of my clients who said my 2016 book Evergreen remains a game-changer for his business. When I asked him "why?" I was expecting him to share all the great wisdom and lessons both him and his team had learned from the book. But what he said kind of surprised me… See…
DetailsThis week I share an important lesson as we head into this next phase of the pandemic. The next few months are uncertain. We could be looking at an extended period of lockdowns, closures, and more. There are a few important lessons of what NOT to do during challenging times. What are you doing to…
DetailsFor this week's Tuesday Tidbit, I wanted to share a video to talk about the big question on everyone's mind: Click the video below or here to see this week's Tuesday Tidbit video (complete with captions!) Email me and let me know what steps you're taking to make 2021 your best year ever.
DetailsDid you know I've created a dozen courses for LinkedIn? These are courses that I've written and put together for their LinkedIn Learning platform. These courses cover a range of my expertise, including everything from sales coaching, to data-driven sales management, to customer retention, to customer experience, and dealing with demanding customers. What's in it for me?…
DetailsWhy have some organizations used the pandemic as a reason to provide terrible customer service? My bank has a notification pop-up after filling out a contact form, telling me that it may take 9-12 days to get a response. 9-12 days? Is someone printing my email and walking it across the continent? How does it…
DetailsThis past weekend was Thanksgiving here in Canada. With virus numbers surging again, families were urged to celebrate with their immediate families and maintain safe social distancing. We enjoyed two fabulous meals and followed the rules. The first meal was enjoyed on our front porch, followed by one of the last swimming nights of the…
DetailsAbout three weeks ago, it suddenly got freezing cold. That was the primary reason I decided it was time to put the Land Rover away and get some new wheels. Within the September cold spell, I called my pool company to see if I could schedule my pool closing. So did everyone else on the…
DetailsOver the weekend, my wife and I talked about just how much has changed in a year. As the kids are now back at school and she's teaching full time, summer is over. We did some reminiscing. Last summer, we were in California on two separate occasions. She traveled with me on both trips as I…
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