When my first daughter was born, I stopped exercising regularly. I remember the day I canceled my gym membership well because I told myself, “I’ll join up again once everything settles back to normal.” That was 9 years ago, and as I’m sure you can guess, normal didn’t come that quickly. In fact, I often look…
DetailsI was picking up a few things for my cat and checking out at PetSmart this week. As I entered my card information, I was asked if I wanted to donate to PetSmart Charities. Having a soft spot for animals, I left a small donation. When I got home later that evening, I was surprised…
DetailsMy wife, being the bright kindergarten teacher that she is, came out to the breakfast table this morning and asked myself and the girls if we would like to eat brownies she baked late last night. Excited for brownies at 6:45 am we removed the tin foil to find a tray of cut-out construction paper…
DetailsIt's no secret that almost all of my new clients start by reading my Tuesday Tidbits and that many read for years before finally reaching out. You might remember, earlier this year I said one of my personal goals was to reach out to as many Tuesday Tidbit readers as possible. I’ve had hundreds of…
DetailsI’ve just returned home from a glorious week in Florida with my wife and daughters – it was an amazing trip, and most importantly my daughters had a blast. On the plane home I watched the fascinating documentary and Oscar-winning film Free Solo, which documents the ridiculous and jaw-dropping free solo climbing adventures of Alex…
DetailsIt’s 6:30 AM and I’m enjoying a family vacation. In between sips of coffee and reading a fantastic biography of Frank Sinatra, I’m reflecting on a discussion I had with a CEO of a sizeable 350M+ company last week. He founded the firm and was getting ready to celebrate his 75th birthday. He said something…
DetailsIt’s Monday morning and I’m sitting here on a plane getting ready to take off. Next to our plane is an Airbus A320 getting ready to take flight. I’m watching the pilot do a walk around of the plane and I’m timing him. He’s spent five minutes looking at the front wheels. He’s underneath and…
DetailsI had a friend doing some customer experience work for one of the biggest brands in the world. She told me they had made a sweeping commitment to dramatically enhance their customer experience. It sounded great! I was so curious about it on my last visit to NYC, so I visited their flagship store. …
DetailsA couple of weeks ago I was speaking at a conference and found myself in a conversation with the president of a large distribution company. We started talking about business challenges, and he quickly launched into a tirade against the entire millennial workforce. He repeated what sounded a scan of Forbes/Inc Magazine headlines with an…
DetailsThis weekend, I got the call that I’d been both expecting and dreading for the past few months. A member of my family who’d been ailing for the last few months had passed. Even though we’d been expecting it, it’s always tough. In the midst of rearranging my calls, meetings, and commitments for this…
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