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06Nov
Three Simple Steps to Customer Happiness
When reaching out to clients, always ask if the communication is meaningful, memorable, and personal.
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30Oct
Are you Practicing Rain Dance Management?
Are you practicing rain dance management?
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23Oct
Why Procrastination Swallows Profits
Learn how waiting cost one company about $5M and how procrastination kills your profits.
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16Oct
Are You Sure It’s Getting Done? Really??
An expensive tool. She thought they were using it. Nobody was. Is this happening in your business?
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09Oct
If You Can’t Answer This, You’re Just Not Ready Yet
The trap of big data is that many companies can’t answer the basic questions first. Start there.
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02Oct
Input on Input Thinking – From Theory to Action
Reading something great. But finding a way to apply what you’ve learned is a key to making it stick. See how leaders took input on inputs from theory to action.
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25Sep
Are You Spending $100 to Save $1?
Are you making business decisions based on the inputs or the outputs? You might be spending $100 to save $1.
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18Sep
The Sales & Marketing 3-Day Rule
Are you making the right investments in your sales & marketing?
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12Sep
Are You Buying Brains or Extra Hands?
Are you buying extra brains or extra hands?
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28Aug
When Saving a Dollar Costs You Twenty
My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news….
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