I was picking up a few things for my cat and checking out at PetSmart this week. As I entered my card information, I was…

My wife, being the bright kindergarten teacher that she is, came out to the breakfast table this morning and asked myself and the girls if…

It's no secret that almost all of my new clients start by reading my Tuesday Tidbits and that many read for years before finally reaching…

I’ve just returned home from a glorious week in Florida with my wife and daughters – it was an amazing trip, and most importantly my…

It’s 6:30 AM and I’m enjoying a family vacation. In between sips of coffee and reading a fantastic biography of Frank Sinatra, I’m reflecting on…

It’s Monday morning and I’m sitting here on a plane getting ready to take off. Next to our plane is an Airbus A320 getting ready…

I had a friend doing some customer experience work for one of the biggest brands in the world. She told me they had made a…

A couple of weeks ago I was speaking at a conference and found myself in a conversation with the president of a large distribution company….

This weekend, I got the call that I’d been both expecting and dreading for the past few months.   A member of my family who’d…