Did you know I've created a dozen courses for LinkedIn? These are courses that I've written and put together for their LinkedIn Learning platform. These courses cover a range of my expertise, including everything from sales coaching, to data-driven sales management, to customer retention, to customer experience, and dealing with demanding customers. What's in it for me?…
DetailsWhy have some organizations used the pandemic as a reason to provide terrible customer service? My bank has a notification pop-up after filling out a contact form, telling me that it may take 9-12 days to get a response. 9-12 days? Is someone printing my email and walking it across the continent? How does it…
DetailsThis past weekend was Thanksgiving here in Canada. With virus numbers surging again, families were urged to celebrate with their immediate families and maintain safe social distancing. We enjoyed two fabulous meals and followed the rules. The first meal was enjoyed on our front porch, followed by one of the last swimming nights of the…
DetailsAbout three weeks ago, it suddenly got freezing cold. That was the primary reason I decided it was time to put the Land Rover away and get some new wheels. Within the September cold spell, I called my pool company to see if I could schedule my pool closing. So did everyone else on the…
DetailsOver the weekend, my wife and I talked about just how much has changed in a year. As the kids are now back at school and she's teaching full time, summer is over. We did some reminiscing. Last summer, we were in California on two separate occasions. She traveled with me on both trips as I…
DetailsLast week I picked up a Tesla Model 3. It's time to put the Land Rover away and we wanted to get a small second car for our family. I took the train to the Toronto area where I picked up the Tesla, and then I basically had the Tesla drive me home. Before you…
DetailsI've been driving a 50-year-old vehicle for the previous four months. With a massive decrease in travel, border closures, and the pandemic in general, we could make do with the Land Rover being used as our second family car. That said, it will soon be time for the Land Rover to go back into storage.…
DetailsMy wife Heather, who is a teacher, had to learn a lot. Like the rest of the working world, she had to learn how to use tools like Microsoft Teams and Zoom. I Helped her learn how to record, edit, and upload videos to a private YouTube channel. She learned how to better interact with students &…
DetailsMy wife and I are heading out tonight to celebrate our 15-year-anniversary. Time flies. It’s been a great 15 years, and the last nine years with our children have been incredible. I’m looking forward to getting away, even just for the night, and reminiscing on all that’s happened in over the previous 15 years. But…
DetailsSummer is winding down. It’s hard to believe all that has happened over the past six months, but here we are. The other day I completed my first socially-distanced workout at my gym, now open under “phase 3” in Ontario, Canada. This means we’re working out in a 10×10 square, trainers wearing masks, strict pathways…
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