Last year just before the pandemic began, I introduced the 1-Day Process Development program. I was lucky enough to take five companies through the process in short order. They all gave

Last week I held my first CEO Peer Group meeting. We had a fantastic group of CEOs and Presidents across a diverse range of companies and industries from North America

I was working with a company not long ago where the president was trying to figure out why some of his employees were so much more productive than others. They’d just

We just finished Thanksgiving Weekend in Canada. It comes as a surprise to many of my US clients that Canadians celebrate Thanksgiving on the second Monday in October, while Americans

I've been meeting a prospective client virtually several times over the past few weeks. When we first met, he expressed his concern over the "c-word." The C-word was "Consultant" He explained that

My daughter just finished an incredible baseball season. Her team went undefeated, including in the final tournament where they won the Championship game. It was a thrill to watch the girls

Before the pandemic, I spoke to a company that asked for my help conducting a 3-day sales training event because they were concerned about their salespeople's seeming inability to work

Before I get to this week's Tuesday Tidbit, I want to mention the CEO Peer Groups I'm working on putting together.Our initial (virtual) meeting is scheduled to happen next week.

How many of your customers and clients that once bought from you aren't buying from you anymore? Do you know why they're leaving? Do you know your current attrition rate? Surprisingly, most companies