The other night we were watching the PGA Championship at The Ocean Course on Kiawah Island. As we watched Phil Mickelson put on a fabulous show, my girls were hitting a few golf balls on the golf simulator. They've been able to take a few lessons and spend some time on the driving range. They've…
DetailsI had to get quotes for a glass door. The company we went with told me it would take 8-10 weeks to arrive. Around ten weeks later the glass door arrived and was promptly installed. The following day I received a quote for the same door, from another company. This was a company I had…
DetailsWe will get out of this pandemic. While some areas of the world are still in great pain, others are opening up and moving along. When you start to think about your organization in a post-pandemic world, you should be looking at things a lot differently than you had before. Your strategy moving forward needs…
DetailsGolf is a frustrating game. It's so frustrating that 5-6 years ago, I quit. I sold all my clubs and gear, and stopped playing. I told myself I would never touch a golf club again. And then, a few weeks ago, I found myself swinging the club again. It was as rough as I remembered.…
DetailsMy friend shared a story with me about a guy who worked for an Italian hospital for the past 15 years. The problem? He has never shown up to work. Not once. And yet, for 15 years, they have continued to pay him. This story made me think about several of the concepts we're often…
DetailsI was on a call with a sales manager I'm currently working with. She was telling me about a recent sales meeting with her team. She said it was challenging because every week they do the same thing. They go around the room, everyone gives a progress update of what they're working on, and away…
DetailsWhat if you could 10X customer happiness under 90 days? The good news is you can, and I’m going to show you how. This week I share a simple 5-minute exercise that you can implement within your company as early as tomorrow. There are NO “secrets” to this. But if you do it, you’ll drastically…
DetailsNobody wants to be best-kept secret. Your referral process is AS important as your sales process.
DetailsThere are hundreds (maybe thousands) of business podcasts out there. Podcasts are great because they allow you to listen on your terms. Some of us learn visually like watching videos, while others like reading, whether it’s books, eBooks, blog posts, etc. For me, I love throwing a podcast on in my headphones and listening while…
DetailsLast week I issued a really simple challenge. I'm so glad many of you tried it. Many readers learned of simple things that were costing them money. For example, one CEO filled out his company's lead form on their website. He made up a name and used a spoof email. He waited. And waited ……
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