- 27Mar
The Power Of The Human Touch – The Evergreen Show – Episode 38
$2.5 Trillion/year is lost to bad customer experiences & shoddy “personalization.” Join Noah & Shawn for a discussion on why companies do this so poorly,…
0 comments Read more19MarRole Playing is a Requirement – The Evergreen Show – Episode 37
Role plays are often looked at as “great for the new folks, but a waste of time for an experienced professional like myself”… Join Noah…
0 comments Read more12MarDoing Referrals Right – The Evergreen Show – Episode 36
When most companies ask for referrals, their message can be boiled down to “How much money or perks are required to get you to trade…
0 comments Read more06Mar$2.5 Trillion Down The Drain – How Much Of It Was Yours?
I was in St. Louis visiting a client last week. They’re a 50M+ manufacturing company that I’ve been working with over the past year. I’ve…
05MarInternal Benchmarking: The Case Study Show – The Evergreen Show – Episode 35
Following up on last weeks introduction to internal benchmarking, Noah and Shawn share two real-life examples of interventions they’ve helped companies put in place, and…
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