I was speaking at an event not too long ago, and when I got onto the stage I introduced myself and let the crowd know that unlike the speakers before me, I’d be talking about a lot of very boring things. As I said it, I realized that it was a little over 10 years…
DetailsI was reading a book over the weekend that said: "Without happy employees, there is no way to have happy customers." At first, I agreed with the statement, but as I thought about it further, I realized the comment had many flaws. For example, people who tell you to focus on employee happiness are often…
DetailsLast week I was in NYC for meetings. I met with a prospective client, and within 30 minutes, I bet him $5,000,000. Not really, but hear me out. There's a concept my college Shawn Veltman, and I dubbed as the $5M Cash Test, which we discussed on a previous episode of our podcast The Evergreen Show…
DetailsWelcome to 2020! I just returned from a fabulous week in Paris, which has given me a lot of material for future tidbits, but I wanted to keep this one short and to the point. So here we are. A new year, a new decade, a new you, a better organization? Everybody makes…
DetailsMy gym has a great tradition. On your Birthday, they give you a little extra punishment. You can try and skip on your Birthday, but they’ll wait, and eventually, they’ll get you. Yesterday, it was my turn, and it was tough. I’m still struggling to catch my breath. This past weekend we celebrated my daughter’s…
DetailsNobody cares as much about your business, your customers, and the future of the company as much as you do. This is especially true of my clients that are mid-market private firms with revenues ranging from 10M to a few hundred million a year. I’ve worked with a lot of them now, and more often…
DetailsThis past weekend I finished a re-read of one of my favorite books – it’s by a surgeon who’s got more to teach us about sales than just about any other “expert” out there. When Dr. Atul Gawande got a call in late 2006 from the World Health Organization, he was a bit shocked by…
DetailsIt's moving week. Last week we had a home inspector visit our new home and do a thorough look around the house, the attic, in the basement, and just about everywhere else. He looked for cracks in the foundation to ensure everything was stable. Thankfully, he only found a few minor areas for improvement and…
Details"You couldn't pay me to step foot in a mattress store ever again." I said this a couple of years ago after our last mattress showed up on our front door in a box. It was glorious. The entire experience was seamless, and I was promised 100 days to try the new mattress. If I…
DetailsI went to buy some new running shoes last week. While I was looking at the big wall of options, I realized that I had no idea what I wanted. I knew I liked the last pair I bought, but I'd even forgotten exactly what those were. I somewhat sheepishly told the salesperson I…
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