A couple of weeks ago I was speaking at a conference and found myself in a conversation with the president of a large distribution company. We started talking about business challenges, and he quickly launched into a tirade against the entire millennial workforce. He repeated what sounded a scan of Forbes/Inc Magazine headlines with an…
DetailsThis weekend, I got the call that I’d been both expecting and dreading for the past few months. A member of my family who’d been ailing for the last few months had passed. Even though we’d been expecting it, it’s always tough. In the midst of rearranging my calls, meetings, and commitments for this…
DetailsI couldn’t help but smile at this headline, but I wanted to share this article published in The Drive Magazine. You can see the entire magazine online here.
“I can get you those numbers.” Or “I’m sure I could get that information.” These are both examples of the most harmful phrases to be uttered by any leader. I often talk to senior leaders who are concerned with the performance of their sales, marketing, or customer care departments. And I always ask a few…
DetailsIt’s hard to believe that I’ve been writing the Tuesday Tidbits™ for over five years. One of those classic Tidbits was written in 2014, and it was titled The Strategy Secret I Learned From 50 Bad Restaurants In Miami Beach. My wife and I spent the past weekend in South Beach. I thought back to…
DetailsI was walking through the Detroit airport the other day and was in a bit of a rush to catch my next flight. I had to board a train to get from one end of the terminal to the other. As the train doors opened, the guy in front of me stood in a daze…
DetailsIn 5 years or less will people in customer service roles be wearing body cameras?
DetailsHere’s a simple 3-step method to make 2019 your best year of business ever.
DetailsA little extra peanut butter won’t hurt, until it does.
DetailsDon’t do any corporate training, leadership development, or silly events until you ask these questions.
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