Almost always, one of the first things I do with my new clients is to help them kick off a straightforward customer engagement or retention process. It’s simple enough that I can have them do it with a pen and paper, and within a single day, we’ve typically got enough done to start rolling it…
DetailsMy youngest daughter's latest obsession is competing with her big sister. Here's a picture of the little one running a race with me on the weekend. She worked incredibly hard to stay well ahead of her older sister. I noticed the competitive streak again over the weekend as they played a "spot the difference between…
DetailsA couple of months ago, I was with a client for a full-day event. I was invited to sit in on the meetings and help both facilitate and work with them to ideate on some critical business decisions. While most of the work I do is much more in-depth, I love the facilitation role, mostly…
DetailsSeptember is like the start of a new year for my wife and kids. Everyone heads back to school today. My wife is eagerly looking forward to teaching her 30+ kids. This year is different, though. As my kids get older, I find them both super excited to get started and ready to conquer another…
DetailsIn the past four months, I've talked to, count 'em, 14 companies with failed software-related projects. Most of the time, I’m talking to companies implementing a CRM or other sales-related tools. They're either dumping existing CRMs that aren't being used. Or, they're throwing in the towel on failed implementations. Or, they're realizing they focused on…
DetailsThis week I’m on Prince Edward Island enjoying a week of fun with my family. We’re enjoying an incredible bounty of fresh seafood. Last night we had amazingly fresh lobster and oysters – here's a picture of my daughters being silly who I’m incredibly proud of for enjoying copious amounts of lobster, mussels, and oysters.…
DetailsLately, I've been talking to a lot of companies who've been growing at a pretty fast pace over the past 5-10 years. They're starting to get worried that their success has had more to do with a good economy, rather than any particular genius on their parts. And, they're worried about what happens when the…
DetailsLately, I've been talking to a lot of companies who've been growing at a pretty fast pace over the past 5-10 years. They're starting to get worried that their success has had more to do with a good economy, rather than any particular genius on their parts. And, they're worried about what happens when the…
DetailsIt’s hard to believe we’re well into the second half of the year. Over the past couple of weeks, I’ve heard numerous businesses, executives, and managers tell me that during the busy holiday months of summer there’s not much getting done, and nobody is really buying from sales teams. Then we hear the same thing…
DetailsA couple of weeks ago, I was at an annual event I haven't missed for eight years. It's a gathering of other folks like me – industry experts, consultants, and change agents who work with some of the largest companies in the world. Of all the fascinating discussions we had, the one that keeps sticking…
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