In Marcus Buckingham’s First Break All The Rules book, they used 25 years of Gallup research across hundreds of thousands of people and thousands of companies with about a gazillion questions about management. The core premise of the book was about keeping top performers. They narrowed things down to 12 questions that predicted the likelihood…
DetailsIn my last book, Dealing with Difficult Customers, my co-author Shawn Veltman and I wrote about an exercise we do with companies called "Bizarro World," where you try to come up with processes, products, and service ideas that would make your clients hate doing business with you. After reviewing a prospective clients automated phone…
DetailsLast week in NYC my kids stumbled upon a store that looked interesting. The store was called Camp. We entered the fun looking toy store and then something fascinating happened. An associate of the store approached my girls and asked them to come to a nearby bookshelf along the wall. She then proceeded to ask…
DetailsYesterday my family celebrated Canada Day with swimming, friends, and fireworks. We're heading to New York City today where we'll be able to celebrate Independence Day with our American friends later this week. But that's not all I'm celebrating. Check out this week's video to learn what else I'm celebrating this week… Last week, a…
DetailsThree Questions to Ask ANY TIME You Reach Out To Customers
DetailsToday I’m traveling to Vancouver, BC. Over the next four days I’ll be speaking to four private CEO mastermind groups. Each group consists of approximately 12-15 CEOs from mid to large sized companies with revenues ranging from $10M to $1 billion+. What’s most unique to these groups is that all the various leaders hail from…
DetailsThink your paying attention to your customers? Then you should be able to answer these key questions.
DetailsWant to beat the competition? Don’t play their game. Play this new game. Here’s the simple question you need to ask you innovate and disrupt your industry.
DetailsWell… here’s a business strategy that takes the cake for being just plain stupid. “Hey, let’s take away the thing our customers actually like to save money!” …
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