One of the lessons I work hardest to help my readers (and clients) understand is that there is a tremendous gap between knowing what you need to do and actually doing it. It's easy to put off doing important work because we tend to feel that once we understand something, we've already done it.…
DetailsLast week, I was in West Palm Beach. It's one of four trips I take every year to update my skill sets with a few days of workshops, reconnect with my peers, and keep growing so that I can continue to offer higher value to my clients. Without these trips, there's no way I'd…
DetailsLast night I was packing for a few days in West Palm Beach, Florida. I’m here for an annual conference I’ve attended for the past five years. As I went through my packing checklist, I noticed I was missing my sunglasses. This resulted in a house-wide search for my sunglasses. I searched everywhere, and the…
DetailsI started packing yesterday. A couple of weeks ago, a house came up for sale that we had put an offer on about seven years ago. At the time, we didn’t get it, but my wife still loved the house, so this time, we pounced on it. We’re moving at the end of November. Real…
DetailsThis past weekend we saw Broadway's Come From Away in Detroit, which is the story of 38 planes that were grounded in Gander, Newfoundland, during 9/11. With over 7,000 passengers stranded on the tiny island for days, the people of Gander jumped into high gear providing shelter, food, clothing, safety, shots of screech, dancing, and…
DetailsI was reading an article over the weekend that gave me a little chuckle. The New York City Department of Education spent over $9M to equip their school buses with GPS. A year later they found out about 80% of them were never even turned on! The critical line, in my opinion, from the story is, “From…
DetailsAlmost always, one of the first things I do with my new clients is to help them kick off a straightforward customer engagement or retention process. It’s simple enough that I can have them do it with a pen and paper, and within a single day, we’ve typically got enough done to start rolling it…
DetailsMy youngest daughter's latest obsession is competing with her big sister. Here's a picture of the little one running a race with me on the weekend. She worked incredibly hard to stay well ahead of her older sister. I noticed the competitive streak again over the weekend as they played a "spot the difference between…
DetailsA couple of months ago, I was with a client for a full-day event. I was invited to sit in on the meetings and help both facilitate and work with them to ideate on some critical business decisions. While most of the work I do is much more in-depth, I love the facilitation role, mostly…
DetailsSeptember is like the start of a new year for my wife and kids. Everyone heads back to school today. My wife is eagerly looking forward to teaching her 30+ kids. This year is different, though. As my kids get older, I find them both super excited to get started and ready to conquer another…
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