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video

Fleming Consulting & Co.
Ideas
video
March 19, 20140Comments

How Evergreen Can Save Small Towns and Stop The Brain Drain

In my book, Evergreen, coming out in January 2015, I talk about organizations and their pervasive addiction to the new customer. They're addicted to sex and forgetting to love. The
Fleming Consulting & Co.
Business
Customer Experience
Customer Service
Retention
video
August 12, 20130Comments

Customer-Focused or Narrow-Minded Focus?

Here's a short story explaining what's wrong with too much focus on getting new customers and not enough on keeping your existing customers...
Fleming Consulting & Co.
Business
Customer Experience
Customer Service
video
June 25, 20135Comments

VIDEO: How To Manage Customer Expectations

Did you know that marketing that's TOO good and that works TOO well can actually be costing you customers and your ability to keep them? There's a classic video game called Lemmings
Fleming Consulting & Co.
Customer Experience
Marketing
video
June 18, 20134Comments

VIDEO: How To Improve Written Communication With Customers

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