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Customer Loyalty

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Customer Experience
Customer Loyalty
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Evergreen
Tuesday Tidbit
March 10, 20150Comments

Polar Bears Don’t Hibernate

Animals don't hibernate because it's cold. They hibernate because the cost of obtaining food outweighs the gain. It's just easier to sleep it off. Winter is not just hard for bears,
Business
Consulting
Customer Experience
Customer Loyalty
Customer Service
Evergreen
Loyalty
Marketing
Tuesday Tidbit
March 3, 20150Comments

You’re Not Impressing Anyone (or Are You?)

Each week I end up talking a lot of different business owners across various industries. When I ask them what makes their business unique, they almost always say something like "we
Business
Customer Loyalty
Loyalty
Marketing
Tuesday Tidbit
February 24, 20150Comments

Why I Hate Customer Loyalty

You know, this is probably going to sound weird... But even though it's in the subtitle of my book, I really don't like the term "customer loyalty." It implies that it's up
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