Don’t Let Software Suck The Soul Out of Your Business
In the past four months, I've talked to, count 'em, 14 companies with failed software-related projects. Most of the time, I’m talking to companies implementing a CRM or other sales-related
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Simplify Your Strategy, and Then Simplify It Some More
This week I’m on Prince Edward Island enjoying a week of fun with my family. We’re enjoying an incredible bounty of fresh seafood.Last night we had amazingly fresh lobster and
Smart Strategy or Luck? What’s Driving Your Company?
Lately, I've been talking to a lot of companies who've been growing at a pretty fast pace over the past 5-10 years.They're starting to get worried that their success has
Smart Strategy or Luck? What’s Driving Your Company?
Lately, I've been talking to a lot of companies who've been growing at a pretty fast pace over the past 5-10 years.They're starting to get worried that their success has
Making the Summer “Slow Season” Your Best Season Ever
It’s hard to believe we’re well into the second half of the year.Over the past couple of weeks, I’ve heard numerous businesses, executives, and managers tell me that during the
The Difference Between Success and Failure Is Nothing
A couple of weeks ago, I was at an annual event I haven't missed for eight years.It's a gathering of other folks like me - industry experts, consultants, and change
With These Two Questions, I Can See Your Future
In Marcus Buckingham's First Break All The Rules book, they used 25 years of Gallup research across hundreds of thousands of people and thousands of companies with about a gazillion
How Many Customers Did Your Last Cost Savings Effort Cost You?
In my last book, Dealing with Difficult Customers, my co-author Shawn Veltman and I wrote about an exercise we do with companies called "Bizarro World," where you try to come
How to Create an Experience Your Customers Can’t Stop Talking About
Last week in NYC my kids stumbled upon a store that looked interesting. The store was called Camp.We entered the fun looking toy store and then something fascinating happened. An associate
Celebrate What Matters
Yesterday my family celebrated Canada Day with swimming, friends, and fireworks. We're heading to New York City today where we'll be able to celebrate Independence Day with our American friends later