How Many Customers Did Your Last Cost Savings Effort Cost You?
In my last book, Dealing with Difficult Customers, my co-author Shawn Veltman and I wrote about an exercise we do with companies called "Bizarro World," where you try to come
How to Create an Experience Your Customers Can’t Stop Talking About
Last week in NYC my kids stumbled upon a store that looked interesting. The store was called Camp.We entered the fun looking toy store and then something fascinating happened. An associate
Celebrate What Matters
Yesterday my family celebrated Canada Day with swimming, friends, and fireworks. We're heading to New York City today where we'll be able to celebrate Independence Day with our American friends later
The Three Customer Questions That Change Everything
Three Questions to Ask ANY TIME You Reach Out To Customers
Stop Training For All The Wrong Reasons
Today I’m traveling to Vancouver, BC. Over the next four days I’ll be speaking to four private CEO mastermind groups. Each group consists of approximately 12-15 CEOs from mid to large
Quit Your Wine-Ing! (And Start Paying Attention To Your Customers)
Think your paying attention to your customers? Then you should be able to answer these key questions.
Dominate Your Industry By Playing This Simple Game
Want to beat the competition? Don't play their game. Play this new game. Here's the simple question you need to ask you innovate and disrupt your industry.
How to Save $1M/year (By Making Your Customers Hate You)
Well... here's a business strategy that takes the cake for being just plain stupid. "Hey, let's take away the thing our customers actually like to save money!" ...
What My Daughter Can Teach CEOS About Structured Growth
What a weekend! Check out this week’s Tuesday Tidbit video to see exactly why my weekend was so fantastic.It started on Thursday watching my daughter compete in her school’s track