Speaking

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Author and marketing expert Noah Fleming is available to deliver memorable keynotes, courses, workshops, teleseminars & webinars, on a variety of topics. Noah has spoken at high-profile events such as HubSpot’s Inbound 2015, SXSW Interactive 2015, and TedX.

 
Here’s just a small example of the powerful talks Noah is able to deliver for your organization.
 

The Evergreen Philosophy

“Noah has woven together memorable examples, detailed common sense and an innate understanding of what makes a business thrive. Hunting for new customers wherever you can find them doesn’t make a whole lot of sense.” —Seth Godin, author of All Marketers Are Liars 


The Evergreen Philosophy
Cultivate the Enduring Customer Loyalty
That Keeps Your Business Thriving

 
Does your company struggle to build strong, lasting relationships with current customers?
 
Are you addicted to the mad pursuit of new clients—wherever you can find them?
 
Is your business great at attracting new buyers, but terrible at keeping them?

 
If so, you’re not alone. Far from it. Noah Fleming has helped thousands of clients kick the addiction to customer acquisition, and reclaim focus on their most valuable asset: current customers. After all, loyal customers are the beating heart of every great business.
 
At your next event, let Noah lead your audience through his proven, step-by-step system to cultivate customer loyalty. Based on key takeaways from Noah’s best-selling book, Evergreen, this powerful keynote teaches participants how to transform the customer experience, right away.
 
In this groundbreaking program, participants learn how to:
 
• Build impeccable Character, Community, and Content—the 3 Cs of evergreen companies
• Create loyalty programs that turn satisfied customers into enthusiastic advocates
• Nurture profitable customers while pruning those who sap time and money
• Communicate core company values and build trust at every customer interaction
• Implement a simple framework to grow customer loyalty and increase customer retention
 
The tenets of Evergreen have transformed customer loyalty at organizations around the world. From Fortune 500 companies to mom-and-pop operations, every business benefits from building more meaningful relationships with their customers.
 
The Evergreen Philosophy is perfect for:
 
• Company-wide annual conferences
• Annual sales, marketing, and customer service meetings
• Trade association events
• Major industry conferences
• Corporate conventions and retreats

The Customer Loyalty Loop

“The Customer Loyalty Loop is a fun yet science-based look at all things customer-related. Put Noah Fleming’s advice to work, and learn how to identify customers, win them over, and keep them coming back for more.” — Daniel H. Pink, author of To Sell Is Human 


The Customer Loyalty Loop
The Science Behind Creating
Great Experiences and Lasting Impressions

 
If there were a proven, scientific formula for building customer loyalty, would you want your business to follow it? 

Of course you would. And now, thanks to Noah Fleming, that formula exists.
 
Industry thought leaders such as Dan Pink have hailed Noah’s best-selling book, The Customer Loyalty Loop, as a groundbreaking guide to the psychology behind building great customer experiences. As the headline at your next event, Noah’s proven, scientific approach will teach your audience how to turn clients into evangelists for your business.
 
Noah brings the philosophy of The Customer Loyalty Loop to the stage as a powerful keynote that effectuates real change at organizations. Drawing from the book’s top takeaways, this speech energizes audiences with mind-blowing facts about customer behavior. 
 

In this innovative program, participants learn how to:
 
• Implement a scientifically proven 4-step system for great customer experiences
• Encourage repeat business without resorting to trick promotions or gimmicks
• Use the “Butler Secret” to achieve dramatic sales results, no marketing needed
• Apply the “Bentley Strategy” to immediately increase customer loyalty and retention
• Understand—and leverage—key psychological factors that drive all buying decisions
 
The Customer Loyalty Loop applies to organizations across industries, large and small. Noah has worked with thousands of clients to implement these science-backed strategies at Fortune 500 companies, mom-and-pop operations, mid-market privately held businesses, and more.
 
The Customer Loyalty Loop Philosophy is perfect for: 

  • Company-wide annual conferences
  • Annual sales, marketing, and customer service meetings
  • Trade association events
  • Major industry conferences
  • Corporate conventions and retreats
From Grim To Good!

“Noah has woven together memorable examples, detailed common sense and an innate understanding of what makes a business thrive.”  – Seth Godin, author of All Marketers are Liars 
 

From Grim to Good

 
Is your company ready to be great? Unless it’s already consistently good, then the answer is no.
 
For years, renowned customer loyalty expert Noah Fleming watched low-performing companies strive for greatness—before they could even reach the low bar of being merely good. Here’s what he discovered: Good is good enough. In fact, good is exceptional. Good can crush your competition, win clients, and increase profit.
 
That’s the core message of From Grim to Good, a refreshing wake-up call to anyone who serves a customer, and everyone looking for more success in a noisy business world. This powerful keynote gives audiences a no-nonsense roadmap for business growth that’s easy to follow, and even easier to implement.
 
With tons of real-world examples, Noah proves that the key to improving your business—and increasing customer loyalty—has nothing to do with making a mystical leap to Steve Jobs-esque “greatness.” Instead, it’s all about putting processes and procedures in place to ensure that you’re good…most of the time
 
In this energizing program, participants learn how to:
 
• Practice a business philosophy that values steady competency over unattainable “excellence”
• Implement organization-wide standards and expectations to ensure employee consistency
• Forgo customer-coddling to instead focus on executing solid fundamental business practices
• Achieve perpetual business growth and success just by making sure everyone does their job
• Increase customer loyalty and retention without resorting to gimmicks or promotion tricks
 
The From Grim to Good keynote provides an honest truth that’s sorely lacking in the business world today. Your company might not be the next Apple, Zappos, or Amazon. But after learning Noah’s approach, your audience will know exactly how to become exceptional in the eyes of customers—and that’s all that really matters.
 
From Grim to Good is perfect for:

  • Company-wide annual conferences
  • Annual sales and marketing meetings
  • Trade association events
  • Major industry conferences
  • Corporate conventions and retreats
Maintaining The Human Touch in a Digital World

“Noah has woven together memorable examples, detailed common sense and an innate understanding of what makes a business thrive. Hunting for new customers wherever you can find them doesn’t make a whole lot of sense.” — Seth Godin, author of All Marketers Are Liars 
 

Maintaining the Human Touch in a Digital World

 
How can companies embrace the best, brightest new technology tools—without losing the human touch?
 
All the bells and whistles in the world can’t replace the power of personal connection. While most companies scramble to find newer, faster ways to automate every aspect of business, the human touch is quickly being eradicated from their customer-facing processes.
 
Customer loyalty expert Noah Fleming sees the danger is this widespread trend—and that’s what this innovative keynote is all about.
 
Maintaining the Human Touch in a Digital World offers a practical roadmap for any organization currently at the crossroads of technology, business growth, and human interaction. What parts of the buying process should be automated? What parts require an actual human? And how can today’s top technology be effectively leveraged without driving customers away? Noah answers these important questions and many more.
 
In this one-of-a-kind program, participants learn how to:
 
• Avoid outsourcing and automating the 3 most important aspects of the customer experience
• Gain a competitive advantage by expertly balancing one-on-one interactions with automation
• Identify the key customer touch-points throughout the buying process that require human touch
• Steer clear of technology fads that will drive prospects away and lower customer retention rates
• Remain authentic and personal while still leveraging automation in a smart, effective way
 
By implementing Noah’s expert advice, businesses will set themselves apart from the competition and create a balanced tech strategy that builds long-term customer loyalty.
 
Maintaining the Human Touch in a Digital World is perfect for:

  • Company-wide annual conferences
  • Annual sales and marketing meetings
  • Trade association events
  • Major industry conferences
  • Corporate conventions and retreats
The Ultimate Sales Process for Crazy-Loyal, Lifelong Customers

“Noah has woven together memorable examples, detailed common sense and an innate understanding of what makes a business thrive. Hunting for new customers wherever you can find them doesn’t make a whole lot of sense.” — Seth Godin, author of All Marketers Are Liars 

The Ultimate Sales Process for Crazy-Loyal, Lifelong Customers

 
Is your sales process fundamentally flawed—but you can’t pinpoint what’s wrong?
 
You might not realize it, but your sales process could be destroying your chances of retaining customers and building long-term customer loyalty. That’s why Noah Fleming has developed a proven system for selling that nurtures customers long before they ever buy from you—and long after they make that first purchase.
 
This powerful keynote teaches audiences the Ultimate Sales Process for Customer Retention, to eliminate the scourge of one-time customers who drain the time and resources of your sales team. At your next event, Noah will share his groundbreaking approach to expertly align marketing and sales for unprecedented retention rates.
 
In this transformative program, participants learn how to:
 
• Implement a step-by-step plan for absolute cohesion between sales and marketing
• Establish key standards to prioritize customer retention at every step of the sales process
• Develop cutting-edge accountability metrics to track all sales activity and output
• Structure sales expectations and compensation to encourage post-sale nurturing of customers
• Use a proven selling system to build customer loyalty and increase customer retention rates
 
With the Ultimate Sales Process for Crazy-Loyal, Lifelong Customers your sales team becomes integral to customer satisfaction and retention at your business. Noah has implemented this same process at Fortune 500 companies, mid-market privately held businesses, and smaller operations around the world—all with remarkable bottom-line results.
 
The Ultimate Sales Process for Crazy-Loyal, Lifelong Customers is perfect for:
 
• Company-wide annual conferences
• Annual sales, marketing, and customer service meetings
• Trade association events
• Major industry conferences
• Corporate conventions and retreats
 

Speaking Testimonials

Noah was the keynote presenter at our annual Bridges to Better Business event geared towards small and medium-sized businesses. We were looking for someone that was engaging and an expert on business growth through customer retention. We were impressed with what we heard and saw so we rang him up…. After his session, we couldn’t have been happier! Feedback from attendees was incredibly positive. The content was engaging and insightful; with many takeaways and immediate action items that everyone in the room could benefit from. Would I recommend him? Definitely!Michael Warchala,  Niagara Falls Small Business Enterprise Centre 

Kudos to Noah Fleming for coming to Rhode Island recently to deliver a very fine presentation and dynamic discussion to our group of 30 chief executives and business owners.  Our Chief Executives Club, which advocates professional development, strategic implementation and problem-solving, meets monthly.  We are discerning in our selection of the important challenges for debate, as well as the experts to explore them with our probing, highly experienced and professionally demanding membership.  Noah ranks among the finest authorities we’ve had over the years in strategic customer service management and the myriad impacts that it has on company sales, profit, and value.  For business leaders interested in growing customer retention (and who’s not?), Noah’s your guy to tap!  I recommend him without reservation! –Lawrence E. Wilson, Executive Director of Economic and Leadership Development, Rhode Island College – for the Chief Executives Club 

I was looking for a Keynote speaker for our 2014 Fall Conference. For a number of years, I have been advising our Notary members to mine for gold in their established databases of clients and suppliers. When Marketing expertise was mentioned, Noah Fleming’s name kept popping up. When I visited his website and started reading his material—Customer Relationship- Building, Retaining Your Client, Leverage Your Current Client Base, and so on, I quickly thought, This is the person I want! He is putting into words what I have been thinking and he is providing excellent marketing guidance to his clients. Noah recently presented at our Fall Conference and AGM in beautiful Whistler, British Columbia. His keynote session for over 250 BC Notaries was very well received. Many of our members are already implementing what they learned from him. Noah was responsive and excellent to work with. It was obvious during his Keynote address that he had taken the time to learn what BC Notaries do and to look at many of our members’ websites and their material.Noah delivered! – G. W. Wayne Braid, CEO BC Notaries

 

I recently attended Noah Fleming’s Executive Breakfast Workshop and walked away many valuable insights. Noah led a spirited and robust discussion. I enjoyed the opportunity to network and learn from my peers, and gain wisdom from Noah. I learned many things we can implement within our organization. CEO, Neville Joffe AME Learning Inc.

 

Noah Fleming was recently featured as a guest speaker at our Successful Image Presents ‘Networking For Charity’ Noah spoke about the importance of not only acquiring clients but more importantly how to keep them. He taught all of us in the room, that it costs less to keep your clients than to acquire new ones and that this is the foundation for a successful career. Noah was entertaining and relayed his message in a manner that everyone could grasp. I would have Noah back again anytime and I cannot wait until his new book ‘Evergreen’ comes out. President, Theresa Reaume, Successful Image

 

That was, hands down, the best seminar I’ve ever been to! There was REAL POWER & ENERGY in that room. CEO, Toronto IT Company, Name Withheld

 

Noah was very knowledgeable and referenced a variety of sources. The idea that associations should focus on the members they have, rather than chasing the new ones is key. Ontario Non-Profit Association Executive

 

At our 36th Annual Conference, we wanted to give our members an equal dose of immediately useful information and the confidence to put it to use. Noah Fleming’s closing keynote, which emphasized the critical importance of retention, gave us all a number of strategies that we could begin using right away. All of our members found the talk entertaining and useful. I recommend him highly. – Robert Brady, Specialized InformationPublishers Association (SIPA) President, and Founder, Business & Legal Resources (BLR)

 

Noah is an engaging speaker, full of inspiring nuggets of marketing brilliance and insight. It was a pleasure attending his session at the Subscription Site Insider Summit and I look forward to implementing the tactical advice he gave and improving our members’ experiences while boosting renewals! Nicole Rodriguez, Marketing Manager, PRO, MarketingProfs.com

 

Vindicia’s clients found Noah’s presentation to be full of pragmatic advice on online customer retention. In addition, he handled the questions from our clients exceedingly well. We look forward to similar engagements with Noah in the future and would heartily recommend Noah to anyone interested in an excellent presentation, delivered in an engaging manner, with a very high practical content. – Charles Breed, Senior VP Corp Development, Vindicia

 

I had the pleasure to meet Noah Fleming a few years back at Online Revealed Canada, Canada’s largest online digital media conference for the travel industry. Since then, he has remained active with the conference community. The thing that I appreciate about Noah Fleming is how he is able to capture the audience from the very beginning of his sessions, Noah rarely uses visual aids like PowerPoint, He is a true master of public speaking, providing enriching content that makes you want to strive to new levels of professional development. I would highly recommend Noah as your headlining speaker. He ranks as one of the best orators in the industry.  – Edward Perry, Co-Chair of Online Revealed and Senior Director – WorldHotels

 

Noah is a dynamic and creative speaker who was able to engage online publishers from a variety of niche publications with his overview of retention basics at our Subscription Site Summit. His “Five Key Practices for Onboarding” is just golden, and he knows what you should really be measuring on your site. Minal Bopaiah, Editor, Subscription Site Central

 

Contact Us!

Contact us to discuss bringing Noah to your organization as a speaker.