The Evergreen Show

$2.5 Trillion/year is lost to bad customer experiences & shoddy "personalization."  Join Noah & Shawn for a discussion on why companies do this so poorly, and the easy steps you

Role plays are often looked at as "great for the new folks, but a waste of time for an experienced professional like myself"... Join Noah and Shawn as they talk

When most companies ask for referrals, their message can be boiled down to "How much money or perks are required to get you to trade your integrity?" Join Noah and

Following up on last weeks introduction to internal benchmarking, Noah and Shawn share two real-life examples of interventions they've helped companies put in place, and give more suggestions on how

Join Shawn and Noah for an introduction to the importance of Internal Benchmarking, using this wonderful New Yorker article as a jumping off point (https://www.newyorker.com/magazine/2018/02/05/customer-satisfaction-at-the-push-of-a-button) You can subscribe and learn more

Following up on last weeks lively discussion about referral generation processes, Noah and Shawn expand that discussion to talk about more tactical approaches that salespeople can take to dramatically enhance

Referrals are important. Water is wet. The sky is blue. But it's not enough to know referrals are important - without a process to follow and monitor, most companies struggle

Too many businesses are crippled because they don't have the right tools for the job at hand. In most cases, it's because we're looking at it the wrong way. Start

So often, the challenges faced by $1M and $5B companies are the same, with just a difference in the number of people and money involved. Join Noah and Shawn for

You don't get wasted time back at the end. Join Noah and Shawn for a discussion of how they're finding ways to get more time, and more value out of