The Power Of The Human Touch – The Evergreen Show – Episode 38
$2.5 Trillion/year is lost to bad customer experiences & shoddy "personalization." Join Noah & Shawn for a discussion on why companies do this so poorly, and the easy steps you
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The Evergreen Show
Role Playing is a Requirement – The Evergreen Show – Episode 37
Role plays are often looked at as "great for the new folks, but a waste of time for an experienced professional like myself"... Join Noah and Shawn as they talk
Doing Referrals Right – The Evergreen Show – Episode 36
When most companies ask for referrals, their message can be boiled down to "How much money or perks are required to get you to trade your integrity?" Join Noah and
Internal Benchmarking: The Case Study Show – The Evergreen Show – Episode 35
Following up on last weeks introduction to internal benchmarking, Noah and Shawn share two real-life examples of interventions they've helped companies put in place, and give more suggestions on how
Internal Benchmarking 101: There’s literally no excuse to not be doing this! – The Evergreen Show – Episode 34
Join Shawn and Noah for an introduction to the importance of Internal Benchmarking, using this wonderful New Yorker article as a jumping off point (https://www.newyorker.com/magazine/2018/02/05/customer-satisfaction-at-the-push-of-a-button)
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Referrals Redux – Tactical Referral Generation For Busy Salespeople – The Evergreen Show – Episode 33
Following up on last weeks lively discussion about referral generation processes, Noah and Shawn expand that discussion to talk about more tactical approaches that salespeople can take to dramatically enhance
You Won’t Get What You Don’t Ask For – Why Your Clients Don’t Refer You – The Evergreen Show – Episode 32
Referrals are important. Water is wet. The sky is blue. But it's not enough to know referrals are important - without a process to follow and monitor, most companies struggle
The Right Tool For The Job – The Evergreen Show – Episode 31
Too many businesses are crippled because they don't have the right tools for the job at hand. In most cases, it's because we're looking at it the wrong way. Start
Bigger Companies, Smaller Companies, Same Problems – The Evergreen Show – Episode 30
So often, the challenges faced by $1M and $5B companies are the same, with just a difference in the number of people and money involved. Join Noah and Shawn for
Getting More Out of The Time You Have – The Evergreen Show – Episode 29
You don't get wasted time back at the end. Join Noah and Shawn for a discussion of how they're finding ways to get more time, and more value out of