Here Come The Customer Service Body Cameras (and how to avoid them!)
In 5 years or less will people in customer service roles be wearing body cameras?
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How to Ensure 2019 is The BEST Year Ever For Your Company
Here’s a simple 3-step method to make 2019 your best year of business ever.
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Counting Calories – The Business Version of the PB&J Sandwich
A little extra peanut butter won’t hurt, until it does.
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Use It or Lose It – Ask These Questions Before Your Next Training Event
Don’t do any corporate training, leadership development, or silly events until you ask these questions.
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Most Retreats Stink. These Ones Don’t
If you’ve already booked an offsite training for your senior management team next year, cancel that and choose an Evergreen Experience instead.
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Answer These Ten Questions to Grow Your Revenue
Ten simple questions you need to consider to grow revenue, and enhance your customer’s experience.
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You Can’t Raise a Bar That Hasn’t Been Set
You’ll never raise the bar if you don’t set it first.
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Three Simple Steps to Customer Happiness
When reaching out to clients, always ask if the communication is meaningful, memorable, and personal.
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Why Procrastination Swallows Profits
Learn how waiting cost one company about $5M and how procrastination kills your profits.
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