Nobody cares as much about your business, your customers, and the future of the company as much as you do. This is especially true of my clients that are mid-market private firms with revenues ranging from 10M to a few hundred million a year. I’ve worked with a lot of them now, and more often…
DetailsThis past weekend I finished a re-read of one of my favorite books – it’s by a surgeon who’s got more to teach us about sales than just about any other “expert” out there. When Dr. Atul Gawande got a call in late 2006 from the World Health Organization, he was a bit shocked by…
DetailsIt's moving week. Last week we had a home inspector visit our new home and do a thorough look around the house, the attic, in the basement, and just about everywhere else. He looked for cracks in the foundation to ensure everything was stable. Thankfully, he only found a few minor areas for improvement and…
Details"You couldn't pay me to step foot in a mattress store ever again." I said this a couple of years ago after our last mattress showed up on our front door in a box. It was glorious. The entire experience was seamless, and I was promised 100 days to try the new mattress. If I…
DetailsI went to buy some new running shoes last week. While I was looking at the big wall of options, I realized that I had no idea what I wanted. I knew I liked the last pair I bought, but I'd even forgotten exactly what those were. I somewhat sheepishly told the salesperson I…
DetailsOne of the lessons I work hardest to help my readers (and clients) understand is that there is a tremendous gap between knowing what you need to do and actually doing it. It's easy to put off doing important work because we tend to feel that once we understand something, we've already done it.…
DetailsLast week, I was in West Palm Beach. It's one of four trips I take every year to update my skill sets with a few days of workshops, reconnect with my peers, and keep growing so that I can continue to offer higher value to my clients. Without these trips, there's no way I'd…
DetailsLast night I was packing for a few days in West Palm Beach, Florida. I’m here for an annual conference I’ve attended for the past five years. As I went through my packing checklist, I noticed I was missing my sunglasses. This resulted in a house-wide search for my sunglasses. I searched everywhere, and the…
DetailsI started packing yesterday. A couple of weeks ago, a house came up for sale that we had put an offer on about seven years ago. At the time, we didn’t get it, but my wife still loved the house, so this time, we pounced on it. We’re moving at the end of November. Real…
DetailsThis past weekend we saw Broadway's Come From Away in Detroit, which is the story of 38 planes that were grounded in Gander, Newfoundland, during 9/11. With over 7,000 passengers stranded on the tiny island for days, the people of Gander jumped into high gear providing shelter, food, clothing, safety, shots of screech, dancing, and…
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