What a weekend! Check out this week’s Tuesday Tidbit video to see exactly why my weekend was so fantastic. It started on Thursday watching my daughter compete in her school’s track & field event. The week ended with the finale to my gym’s competitive week of testing. They call it the Garage Gym Games and…
Detailsa case study in customer service failure from the top to the bottom
DetailsLast night, my daughter brought home a math test that she’d got 95% on, and she was beaming with pride. It was amazing to see it made me so happy! It also left me a little baffled. I was not what you’d call a math whiz when I was in school. I did okay, but…
DetailsWhen my first daughter was born, I stopped exercising regularly. I remember the day I canceled my gym membership well because I told myself, “I’ll join up again once everything settles back to normal.” That was 9 years ago, and as I’m sure you can guess, normal didn’t come that quickly. In fact, I often look…
DetailsI was picking up a few things for my cat and checking out at PetSmart this week. As I entered my card information, I was asked if I wanted to donate to PetSmart Charities. Having a soft spot for animals, I left a small donation. When I got home later that evening, I was surprised…
DetailsMy wife, being the bright kindergarten teacher that she is, came out to the breakfast table this morning and asked myself and the girls if we would like to eat brownies she baked late last night. Excited for brownies at 6:45 am we removed the tin foil to find a tray of cut-out construction paper…
DetailsIt's no secret that almost all of my new clients start by reading my Tuesday Tidbits and that many read for years before finally reaching out. You might remember, earlier this year I said one of my personal goals was to reach out to as many Tuesday Tidbit readers as possible. I’ve had hundreds of…
DetailsI’ve just returned home from a glorious week in Florida with my wife and daughters – it was an amazing trip, and most importantly my daughters had a blast. On the plane home I watched the fascinating documentary and Oscar-winning film Free Solo, which documents the ridiculous and jaw-dropping free solo climbing adventures of Alex…
DetailsIt’s 6:30 AM and I’m enjoying a family vacation. In between sips of coffee and reading a fantastic biography of Frank Sinatra, I’m reflecting on a discussion I had with a CEO of a sizeable 350M+ company last week. He founded the firm and was getting ready to celebrate his 75th birthday. He said something…
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