With an ever growing list of things you “should” do, how do you pick the ones that will be most impactful to your business today?…

Don’t get boxed in! Shawn and Noah talk about being in the box, out of the box, and blowing up the box in order to…

$2.5 Trillion/year is lost to bad customer experiences & shoddy “personalization.”  Join Noah & Shawn for a discussion on why companies do this so poorly,…

Role plays are often looked at as “great for the new folks, but a waste of time for an experienced professional like myself”… Join Noah…

When most companies ask for referrals, their message can be boiled down to “How much money or perks are required to get you to trade…

Following up on last weeks introduction to internal benchmarking, Noah and Shawn share two real-life examples of interventions they’ve helped companies put in place, and…

Join Shawn and Noah for an introduction to the importance of Internal Benchmarking, using this wonderful New Yorker article as a jumping off point (https://www.newyorker.com/magazine/2018/02/05/customer-satisfaction-at-the-push-of-a-button)…