A sales rep stops by your office and you instantly know that well, he’s a sales rep.
The phone rings and, within first 10 seconds, you know it’s a business call. They don’t care about you, they care about the sale.
A real estate agent tells you about a house the same way he writes the ad for the newspaper – 2 bedroom, 2 bath, new fireplace, granite countertops, fenced yard.
He’s just going through the motions; hammer the sign into the lawn, write the ad, open house on Sunday.
A car salesman walks, talks, acts like the stereotypical car salesman. He’s always got to “present” your offer to the manager. You think you’re negotiating a major deal – he’s laughing at you in the next room.
Did you really believe you saved three grand on that new SUV because of your super negotiating skills?
You walk into the furniture shop, and you’re swarmed by commission-ready vampires.
You think they care if you buy the flower print ottoman? Do you really believe that it’s actually on sale – and he’s “willing” to do even better on the price?
It’s all business.
We knew it all along, but we chose to accept it. We have stereotyped these people because we believed there was nothing else we could do about it. Therefore, we cope by making light of the situation.
All of a sudden, these tools exist, and we choose not to accept it anymore. All of a sudden, we’ve lost our sense of humour.
Lie to us and we tell our 400 friends on Facebook. Please understand that 400 friends on Facebook can snowball into thousands of people in seconds.
Provide horrible service at your restaurant, and instantly we can Tweet to 2500 people about it.
Tell us the house is a great deal, even though you know it isn’t, by hiding the fact that it needs 20k in repairs. People will retaliate by starting a blog exposing the lies.
Here’s the flip-side. Actually, I’d be willing to say rather than this being the flip-side, this is the only side that matters, going forward.
Be honest and truthful with us and we’ll tell our 400 friends on Facebook. Please understand that 400 friends on Facebook can snowball into thousands of people in seconds.
Provide amazing service at your restaurant, and instantly we can Tweet 2500 people about it.
Tell us honestly that you believe a house is a great deal, but warn us it’s going to need 20k in repairs, and we’ll start a blog to share our great experience.