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Learn More in 16 Minutes Than You Could in Three Years
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November 4, 20200Comments

Learn More in 16 Minutes Than You Could in Three Years

Did you know I've created a dozen courses for LinkedIn?These are courses that I've written and put together for their LinkedIn Learning platform.These courses cover a range of my expertise, including everything
Pandemic Excuses or Seizing The Opportunity?
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October 27, 20200Comments

Pandemic Excuses or Seizing The Opportunity?

Why have some organizations used the pandemic as a reason to provide terrible customer service?My bank has a notification pop-up after filling out a contact form, telling me that it
Waiting For What? The Best Time to Improve is Now
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October 14, 20200Comments

Waiting For What? The Best Time to Improve is Now

This past weekend was Thanksgiving here in Canada. With virus numbers surging again, families were urged to celebrate with their immediate families and maintain safe social distancing.We enjoyed two fabulous
87 Days until 2021 - Are You Ready?
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October 6, 20200Comments

87 Days until 2021 – Are You Ready?

About three weeks ago, it suddenly got freezing cold.That was the primary reason I decided it was time to put the Land Rover away and get some new wheels.Within the
Customer Care During Tumultuous Times
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September 29, 20200Comments

Customer Care During Tumultuous Times

Over the weekend, my wife and I talked about just how much has changed in a year.As the kids are now back at school and she's teaching full time, summer
Why You Can't Put Your Customers on Autopilot
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September 28, 20200Comments

Why You Can’t Put Your Customers on Autopilot

Last week I picked up a Tesla Model 3.It's time to put the Land Rover away and we wanted to get a small second car for our family.I took the
The Most Critical Things To Do Over the Next Four Months
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September 10, 20200Comments

The Most Critical Things To Do Over the Next Four Months

I've been driving a 50-year-old vehicle for the previous four months. With a massive decrease in travel, border closures, and the pandemic in general, we could make do with the Land
It's Never Going "Back to Normal"​ - and That's a Good Thing!
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August 25, 20200Comments

It’s Never Going “Back to Normal”​ – and That’s a Good Thing!

My wife Heather, who is a teacher, had to learn a lot. Like the rest of the working world, she had to learn how to use tools like Microsoft Teams and
How To Prepare Your Business For The Post-Pandemic World - Right Now
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August 24, 20200Comments

How To Prepare Your Business For The Post-Pandemic World – Right Now

My wife and I are heading out tonight to celebrate our 15-year-anniversary.Time flies.It’s been a great 15 years, and the last nine years with our children have been incredible. I’m
Instead of Winding Down, Now is The Time To Wind Up
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August 24, 20200Comments

Instead of Winding Down, Now is The Time To Wind Up

Summer is winding down.It’s hard to believe all that has happened over the past six months, but here we are.The other day I completed my first socially-distanced workout at my
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