Does This Secret Customer Strategy Still Hold Water?
It’s hard to believe that I’ve been writing the Tuesday Tidbits™ for over five years. One of those classic Tidbits was written in 2014, and it was titled The Strategy
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Noah’s Tuesday Tidbit: Stop Holding up the Line! Escalators, Exits, and What Your Company Really Needs
I was walking through the Detroit airport the other day and was in a bit of a rush to catch my next flight.I had to board a train to get
Here Come The Customer Service Body Cameras (and how to avoid them!)
In 5 years or less will people in customer service roles be wearing body cameras?
How to Ensure 2019 is The BEST Year Ever For Your Company
Here's a simple 3-step method to make 2019 your best year of business ever.
Counting Calories – The Business Version of the PB&J Sandwich
A little extra peanut butter won't hurt, until it does.
Use It or Lose It – Ask These Questions Before Your Next Training Event
Don't do any corporate training, leadership development, or silly events until you ask these questions.
Most Retreats Stink. These Ones Don’t
If you've already booked an offsite training for your senior management team next year, cancel that and choose an Evergreen Experience instead.
Answer These Ten Questions to Grow Your Revenue
Ten simple questions you need to consider to grow revenue, and enhance your customer's experience.
You Can’t Raise a Bar That Hasn’t Been Set
You'll never raise the bar if you don't set it first.
Three Simple Steps to Customer Happiness
When reaching out to clients, always ask if the communication is meaningful, memorable, and personal.