NEVER Steal From Customers, But If You Do…
NEVER Steal From Customers, But If You Do...
Customer Service Is Always a C-Suite Issue
a case study in customer service failure from the top to the bottom
Even If You Lose, You Win!
Last night, my daughter brought home a math test that she’d got 95% on, and she was beaming with pride. It was amazing to see it made me so happy!
Noah’s Tuesday Tidbit: The $1m/Month Habit Your Company Needs to Kick
When my first daughter was born, I stopped exercising regularly. I remember the day I canceled my gym membership well because I told myself, “I’ll join up again once everything settles
How to Make the Ordinary Feel Special for Your Customers
I was picking up a few things for my cat and checking out at PetSmart this week. As I entered my card information, I was asked if I wanted to
Quit Being an April Fool
My wife, being the bright kindergarten teacher that she is, came out to the breakfast table this morning and asked myself and the girls if we would like to eat
How to Get Your Prospects to Like You (Even When They’ve Never Met You)
It's no secret that almost all of my new clients start by reading my Tuesday Tidbits and that many read for years before finally reaching out.You might remember, earlier this
Are You Trying to Climb a Mountain With No Safety Harness?
I’ve just returned home from a glorious week in Florida with my wife and daughters - it was an amazing trip, and most importantly my daughters had a blast.On the
Structure Your Growth Before You Structure Your Bankruptcy
It’s 6:30 AM and I’m enjoying a family vacation.In between sips of coffee and reading a fantastic biography of Frank Sinatra, I’m reflecting on a discussion I had with a
Having Flight Issues? You’re Likely Skipping The Most Important Step
It’s Monday morning and I’m sitting here on a plane getting ready to take off. Next to our plane is an Airbus A320 getting ready to take flight.I’m watching the