Is It Time To Clean Your Messy Closet?
One of the lessons I work hardest to help my readers (and clients) understand is that there is a tremendous gap between knowing what you need to do and actually
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There’s No “Getting Back To Normal” – What Are You Waiting For?
Last week, I was in West Palm Beach.It's one of four trips I take every year to update my skill sets with a few days of workshops, reconnect with my
Stop Feeding The Rabbits
Last night I was packing for a few days in West Palm Beach, Florida.I’m here for an annual conference I’ve attended for the past five years. As I went through
Moving in, Moving out, or Moving Up? Your Choice.
I started packing yesterday. A couple of weeks ago, a house came up for sale that we had put an offer on about seven years ago. At the time, we didn’t get
Take a Gander at This
This past weekend we saw Broadway's Come From Away in Detroit, which is the story of 38 planes that were grounded in Gander, Newfoundland, during 9/11. With over 7,000 passengers stranded
The $9M Mistake You Might Be Making
I was reading an article over the weekend that gave me a little chuckle. The New York City Department of Education spent over $9M to equip their school buses with GPS. A year
The Ham Sandwich Test
Almost always, one of the first things I do with my new clients is to help them kick off a straightforward customer engagement or retention process. It’s simple enough that
Spot The Difference, Or Else!
My youngest daughter's latest obsession is competing with her big sister. Here's a picture of the little one running a race with me on the weekend. She worked incredibly hard
MMGA! Make Meetings Great Again
A couple of months ago, I was with a client for a full-day event. I was invited to sit in on the meetings and help both facilitate and work with
The September New Year
September is like the start of a new year for my wife and kids. Everyone heads back to school today. My wife is eagerly looking forward to teaching her 30+