How to Make the Ordinary Feel Special for Your Customers
I was picking up a few things for my cat and checking out at PetSmart this week. As I entered my card information, I was asked if I wanted to
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Quit Being an April Fool
My wife, being the bright kindergarten teacher that she is, came out to the breakfast table this morning and asked myself and the girls if we would like to eat
How to Get Your Prospects to Like You (Even When They’ve Never Met You)
It's no secret that almost all of my new clients start by reading my Tuesday Tidbits and that many read for years before finally reaching out.You might remember, earlier this
Are You Trying to Climb a Mountain With No Safety Harness?
I’ve just returned home from a glorious week in Florida with my wife and daughters - it was an amazing trip, and most importantly my daughters had a blast.On the
Structure Your Growth Before You Structure Your Bankruptcy
It’s 6:30 AM and I’m enjoying a family vacation.In between sips of coffee and reading a fantastic biography of Frank Sinatra, I’m reflecting on a discussion I had with a
Having Flight Issues? You’re Likely Skipping The Most Important Step
It’s Monday morning and I’m sitting here on a plane getting ready to take off. Next to our plane is an Airbus A320 getting ready to take flight.I’m watching the
Pay Your Receptionists More!
I had a friend doing some customer experience work for one of the biggest brands in the world. She told me they had made a sweeping commitment to dramatically enhance
Is the Entitlement Attitude Hurting Your Business?
A couple of weeks ago I was speaking at a conference and found myself in a conversation with the president of a large distribution company. We started talking about business
Would Your Customers Agree?
This weekend, I got the call that I’d been both expecting and dreading for the past few months. A member of my family who’d been ailing for the last few
Passing The Buck or Bucking The Trend – Leader’s Choice
“I can get you those numbers.”Or“I’m sure I could get that information.”These are both examples of the most harmful phrases to be uttered by any leader.I often talk to senior