Noah Fleming’s 1-Day Process Development™ Sessions offer a revolutionary approach to creating and developing critical, and perhaps non-existent processes, or improving your existing processes to operate at a world-class level.
The 1-Day approach is designed to help your company to formulate world-class processes quickly, to be implemented immediately, to get seamless adoption from your teams, and the ability to make changes rapidly as your conditions change.
With current clients, I’ve helped them develop and codify their sales, ongoing customer engagement, referral generation, customer service, and onboarding processes to name a few.
They’ve been so successful that I’ve decided to open them up to any company.
There is no more powerful tool than a well-defined (and well monitored) process to drive rapid change in any area of your business. Whether you’re trying to get more revenue from your sales team, better customer experiences from your service team, or even to ensure you’re making strategic decisions more effectively, enforcing the use of a well-defined process is critical to sustainable success.
But getting started with processes is hard, or it could sound daunting.
Companies want to be “organic” and “inclusive” these days.
What if your teams don’t use them?
What if nobody can agree on what should be done?
If you’ve hired good people, why should you require them to use a process that may make them feel boxed in?
Let’s use the sales process as an example.
Here are the commonalities I’ve found with sales teams, from my hands-on work in turning around over 100 sales teams across over a dozen different industries:
- If you don’t have a sales process, your sales team is broken.
- If you think you have a sales process, your people probably aren’t following it.
- If your people are following the process, you’re probably not updating it frequently enough to maximize your sales success.
- If your people are following your process and you’re regularly reviewing it to make sure it continues to represent what’s working best, then you are almost certainly getting as much out of your sales team as is possible.
Now, I make it a requirement for any client that before I do any sales training before I do any work with them on developing advanced sales, marketing, or customer service strategies, that they get the easy things right. And there’s nothing easier (or more effective) than a well-defined sales process that is actually being followed.
90% of positive results from sales transformation programs come from modifications to the sales process.
In the early days, this took a long time – everybody had a different vision for what it should look like, everybody had different reasons why it wouldn’t work for them, and most of all, everybody was convinced that they were so special and unique that they would only be held back by a process.
Over time, I started refining the methods I used to create the process to everybody’s satisfaction – now, we can do it in one day.
The benefits are enormous – instead of taking months to get up and running, you can start tomorrow.
It’s not unusual to see a 10% uptick in sales after putting an enforced process into place.
If you’re doing $60M/year in sales, that 10% is $6M/year (or $500,000/month).
This is just one example.
Starting today, I’m offering 1-Day Process Development™ in the following areas:
- Sales Management
- Referral Generation
- Customer Onboarding & Experience
- Customer Service
- Customer Retention & Reacquisition
- Strategic Decision Making
I’ll be offering just five more of these in 2019, available for one or more of the areas that are of most interest to you.
There’s no better way to get 2020 off to the right start than by ensuring you have processes in place to protect your most important customer relationships.
One day, uniquely tailored to your company. We start at 9AM sharp and finish at 5PM. By the end of the day, you walk away with a fully defined and codified process with execution plans to implement the following day.