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03Oct
Maybe You Don’t Need To Hug Your Customers
A few weeks ago I was speaking at a Customer Experience conference. Everyone was fired up and wanted to talk about the airlines! “Those damn…
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26Sep
Don’t Make Your Customers Work So Hard
Listen to the audio version of this week’s tidbit here! My friend Shawn Veltman, the co-author of my upcoming new book, and the co-host of…
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25Sep
The Evergreen Show – Episode #12 – Get Your People To Stop Learning and Start Doing
Here’s the latest episode of The Evergreen Show. The most comforting lie we tell ourselves is that we just need to learn more; to acquire…
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19Sep
When Your Expertise Is More Valuable Than Your Inventory
One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that…
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19Sep
The Evergreen Show – Episode #11 – This Is Costing You Customers (And How To Fix It)
Here’s the latest episode of The Evergreen Show. It’s easy to say “Success comes from a positive attitude!” It’s much harder to know what the…
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18Sep
In an Equifax World, Be Elon Instead
As we’re all aware by now, over ⅓ of Americans have had their personal data breached by the good folks at Equifax. Since we’re about to…
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11Sep
The Evergreen Show – Episode #10 – Attitude as a Corporate Asset?
Here’s the latest episode of The Evergreen Show. It’s easy to say “Success comes from a positive attitude!” It’s much harder to know what the…
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07Sep
The Evergreen Show – Episode #9 – If You Can’t Explain It, You Don’t Really Know It!
Here’s the latest episode of The Evergreen Show. Another topic that stirred passionate discussion and disagreement from readers – See if you agree with Noah…
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05Sep
Watch out for the Hippo!
Listen to the audio version of this week’s Tidbit. You can subscribe to them on iTunes\ I was working with a company because the CEO…
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05Sep
The Best of August 2017
As requested, the Tidbits are also now available in PDF format. Each month, I’ll post and send out a PDF compilation for offline viewing. Just…
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