Quit Your Wine-Ing! (And Start Paying Attention To Your Customers)
Think your paying attention to your customers? Then you should be able to answer these key questions.
DetailsThink your paying attention to your customers? Then you should be able to answer these key questions.
DetailsWant to beat the competition? Don’t play their game. Play this new game. Here’s the simple question you need to ask you innovate and disrupt your industry.
DetailsWell… here’s a business strategy that takes the cake for being just plain stupid. “Hey, let’s take away the thing our customers actually like to save money!” …
DetailsWhat a weekend! Check out this week’s Tuesday Tidbit video to see exactly why my weekend was so fantastic. It started on Thursday watching my daughter compete in her school’s track & field event. The week ended with the finale to my gym’s competitive week of testing. They call it the Garage Gym Games and…
Detailsa case study in customer service failure from the top to the bottom
DetailsLast night, my daughter brought home a math test that she’d got 95% on, and she was beaming with pride. It was amazing to see it made me so happy! It also left me a little baffled. I was not what you’d call a math whiz when I was in school. I did okay, but…
DetailsWhen my first daughter was born, I stopped exercising regularly. I remember the day I canceled my gym membership well because I told myself, “I’ll join up again once everything settles back to normal.” That was 9 years ago, and as I’m sure you can guess, normal didn’t come that quickly. In fact, I often look…
DetailsI was picking up a few things for my cat and checking out at PetSmart this week. As I entered my card information, I was asked if I wanted to donate to PetSmart Charities. Having a soft spot for animals, I left a small donation. When I got home later that evening, I was surprised…
DetailsMy wife, being the bright kindergarten teacher that she is, came out to the breakfast table this morning and asked myself and the girls if we would like to eat brownies she baked late last night. Excited for brownies at 6:45 am we removed the tin foil to find a tray of cut-out construction paper…
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