Quit Your Wine-Ing! (And Start Paying Attention To Your Customers)
Think your paying attention to your customers? Then you should be able to answer these key questions.
Details
Dominate Your Industry By Playing This Simple Game
Want to beat the competition? Don’t play their game. Play this new game. Here’s the simple question you need to ask you innovate and disrupt your industry.
Details
How to Save $1M/year (By Making Your Customers Hate You)
Well… here’s a business strategy that takes the cake for being just plain stupid. “Hey, let’s take away the thing our customers actually like to save money!” …
Details
What My Daughter Can Teach CEOS About Structured Growth
What a weekend! Check out this week’s Tuesday Tidbit video to see exactly why my weekend was so fantastic. It started on Thursday watching my daughter compete in her school’s track & field event. The week ended with the finale to my gym’s competitive week of testing. They call it the Garage Gym Games and…
Details
Customer Service Is Always a C-Suite Issue
a case study in customer service failure from the top to the bottom
Details
Even If You Lose, You Win!
Last night, my daughter brought home a math test that she’d got 95% on, and she was beaming with pride. It was amazing to see it made me so happy! It also left me a little baffled. I was not what you’d call a math whiz when I was in school. I did okay, but…
Details
Noah’s Tuesday Tidbit: The $1m/Month Habit Your Company Needs to Kick
When my first daughter was born, I stopped exercising regularly. I remember the day I canceled my gym membership well because I told myself, “I’ll join up again once everything settles back to normal.” That was 9 years ago, and as I’m sure you can guess, normal didn’t come that quickly. In fact, I often look…
Details
How to Make the Ordinary Feel Special for Your Customers
I was picking up a few things for my cat and checking out at PetSmart this week. As I entered my card information, I was asked if I wanted to donate to PetSmart Charities. Having a soft spot for animals, I left a small donation. When I got home later that evening, I was surprised…
Details
Quit Being an April Fool
My wife, being the bright kindergarten teacher that she is, came out to the breakfast table this morning and asked myself and the girls if we would like to eat brownies she baked late last night. Excited for brownies at 6:45 am we removed the tin foil to find a tray of cut-out construction paper…
Details