New Mentor Program
I just spent the last couple of days in Rhode Island working one-on-one with most successful, recognized, and widely known consultant on the planet, Alan Weiss.
Since 1996, Alan has
Live Webinar Today
Today I'll be conducting a Webinar with the good people at Vindicia.
This talk is titled: Why They Leave: 7 Retention Mistakes that are Driving Your Online Customers Away
Here's the description:
You
Speaking Announcement – SIPA 2012 Annual Conference
This month I'm heading to Washington DC where I'll be speaking at SIPA's 36th Annual Conference. SIPA is the international trade association dedicated to commercial information providers serving niche communities.
Dumb Business
There's good business and bad business.
And then there's just plain dumb business.
I just returned home from a fantastic week in San Francisco where I spoke at Anne Holland's Subscription Site
Invest in Yourself
I'm constantly amazed at the number of people who aren't willing to invest capital into improving their own products, services, websites, personal growth, etc., but at the same time they
Don’t Even Blink
One morning last week I called my bank to set up an appointment to meet with someone in commercial banking. I was told I would have to talk
Doing The Work
After teaching a Mixergy Master Class on membership site retention last fall, I received a lot of emails asking me to expand on the ideas that I taught in that class.
Shortly
Announcing a New Side Project – Peak Retention Consulting
I'm excited today to announce the formation of Peak Retention Consulting, Inc.
Peak Retention is a consulting firm specializing in customer loyalty and retention optimization for online properties, including subscription, membership,
The Bucket
The difference between customer satisfaction and customer retention is that a customer can be happy, they can be loyal, they can sing the praises of your amazing customer service and then, for any
Goodbye 2011..Hello 2012! (a tad late)
OK.
Better late than never.
2011 was an amazing year. Here's a quick look at what happened both personally and professionally in 2011, and where I'm going in 2012 with some goals