Fleming Consulting & Co.
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Building Your Moat

When I was a kid, the idea of a Castle's moat intrigued me. That additional, and often last line of defence built to protect and thwart off attackers. If you want your
Fleming Consulting & Co.
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5 Keys of Customer Retention

I've talked about the Stick Letter before. What happens after the sale is critically important to the life of the customer. The rest of the business of "customer keeping" really boils down to