The Disney Magic That Blew My Mind (It Might Surprise You!)
Last week we took the kids to Disney in Florida for a surprise getaway before they went back to school. It was my first time visiting Disney in the past
Category
Tuesday Tidbit
Get a Head Start on 2018 (Or Stay Stuck in the Past)
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I was in Montreal last week for a private breakfast event with over 35
The Hierarchy of Wonders
If you've been reading the Tuesday tidbits for any length of time, then you've no doubt heard me talk about The Hierarchy of Horrors before. If you need a refresher,
The Bentley and The Butler – Part Two
We’ve talked about The Bentley and The Butler before in the Tuesday Tidbits. In case you missed part one or if you need a refresher, you can find it HERE. Here's part two.
Alfred
Your Strategic Genius Is Useless in the Face of This…
In his classic book Winning, Jack Welch talks about a top executive leaving, and then having his replacement selected and announced all before the end of the day. Think about
Maybe You Don’t Need To Hug Your Customers
A few weeks ago I was speaking at a Customer Experience conference. Everyone was fired up and wanted to talk about the airlines!
"Those damn airlines..."
“What a lousy customer experience airlines
Don’t Make Your Customers Work So Hard
Listen to the audio version of this week's tidbit here!
My friend Shawn Veltman, the co-author of my upcoming new book, and the co-host of The Evergreen Show shared a story
When Your Expertise Is More Valuable Than Your Inventory
One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that makes it hard to take
In an Equifax World, Be Elon Instead
As we’re all aware by now, over ⅓ of Americans have had their personal data breached by the good folks at Equifax.
Since we’re about to launch a new book specifically about customer
Watch out for the Hippo!
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I was working with a company because the CEO was worried about a lack of