This Time is Different
It's Tuesday again!
And I'm back with another video Tuesday Tidbit.
Before I share the video, I've been talking to a number of you about the CEO Peer Groups I'm starting. I
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Tuesday Tidbit
10X Customer Happiness in 90 Days or Less
What if you could 10X customer happiness under 90 days?
The good news is you can, and I'm going to show you how.
This week I share a simple 5-minute exercise that
When Saving a Dollar Costs You Twenty
My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news.
As I quickly scrolled down the
Champions Work Harder After Winning
Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was thrilled to be working with
Back To Basics? No, Ever Further Back!
A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently.
They've had some turbulent times, but are still a significant player.
He
Hold ‘Em, Fold ‘Em, or Walk? Here’s How To Know
I was talking to a colleague new to the business world who told me he had been working on a new initiative, it wasn’t working as well as expected, and
How to Create a Showstopping Customer Experience
Last week we took the girls to see Disney's Frozen on Broadway in New York City.
We happened to be sitting in front of a famous Hollywood actor. We got to talking before
How Much Are Empty Chairs Costing Your Company?
Last week I attended a trade show with one of my clients in the horticultural industry in Columbus, Ohio.
I watched a man, across the floor, sitting at his company’s booth
One Simple Way To Keep Your Business Healthy & Strong
Last Tuesday after publishing the Tuesday Tidbit I got a text message from my mother that my 89-year-old grandfather would be having a pacemaker installed on Thursday. His heart had stopped for
The Right Way To Invest In Marketing
As you may already know, that while a lot of the work I do is project-based, many clients retain me solely on a trusted-advisory basis.
These clients get unlimited access to