Grease the Hinges
How do you define success on a daily basis within your company?
There’s a famous quote by the late, overly eccentric, Insurance Tycoon W. Clement Stone who once said, “small hinges
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Tuesday Tidbit
Community Chest
I often talk about the importance of the relationship between company and customer/client.
The one question I’m frequently asked, though, is “Do customers/clients really want a relationship with my company?”
In my
The Strategy Secret I Learned From 50 Bad Restaurants In Miami Beach
In last week’s Tuesday Tidbit (Always Fly Direct) I had mentioned that I was visiting Miami Beach for a few days of meetings.
As you walk down Ocean Drive, you’ll find
Always Fly Direct
Early this morning I left the cold frigid air of Detroit. Only a few hours later I was fortunate to find myself walking the shores of Miami Beach in 80
The Tuesday Tidbit – What I Learned About Marketing in 2013
As I work with clients over the course of a year, and speak at various association events - talking to people from all different industries - I get to learn
The Art of Resolutions That Actually Get Accomplished
People create New Year’s Resolutions out of tradition. It’s our promise to ourselves to engage in some aspect of self-improvement for the New Year. Really, we’re setting goals for ourselves.
The
Happy Holidays
Today's Tuesday Tidbit is short and sweet. I'm simply writing today to wish you a Merry Christmas and share a brief message. If you celebrate something other than Christmas than
The Tuesday Tidbit – Acres of Diamonds
In a famous speech, first published in 1890, Russell Conwell’s “Acres Of Diamonds" suggested that most people look everywhere for new opportunity, increased happiness, new sources of business/customers, etc. except
Customer Love
In the book I'm currently writing, Evergreen, I talk about the importance of loving your customers. The problem, though, is that when you say "love your customers," it's often taken literally without
Hold The Egg Nog
It’s hard to believe that we’re in the final stretch of 2013 and we’re barreling full speed ahead into 2014.
Don’t go reaching for the cookies and egg nog just yet.