Here's something you don't hear in boardrooms too often, "What would our customers think?" - "How would our customers react?"
There are a lots of different buzzwords and catchy phrases floating
Did you know that marketing that's TOO good and that works TOO well can actually be costing you customers and your ability to keep them?
There's a classic video game called Lemmings
Today's podcast is about Happy Endings. Before you get any thoughts in your head, take a moment and listen to the important lesson inside.
Hat tip to my friend Shawn Veltman.
Everybody has had a bad customer service experience. We've all called and heard the old, "Your call is important to us," and after waiting for wait seems like an eternity