Are you leaving money on the table?
Here's a mistake I see all too often.
[tweetable alt="Just because someone purchased from you yesterday, doesn't mean they won't purchase from you again, today."]Just because
A couple of weeks ago I was asked to deliver a webinar to the SalesForcecommunity. As I prepared my presentation I came to the realization that the term Customer Relationship Management
I just returned from Austin, Texas and the SXSW Interactive Conference where I was invited to come and speak about Evergreen. The conference was jam-packed with some of the most
Animals don't hibernate because it's cold. They hibernate because the cost of obtaining food outweighs the gain. It's just easier to sleep it off.
Winter is not just hard for bears,
Each week I end up talking a lot of different business owners across various industries.
When I ask them what makes their business unique, they almost always say something like "we
Mary Bauer from Illinois is a super bitch. Do you know her?
At least, that's according to someone at Comcast who decided to change her name in their system from Mary
Some are calling it the "worst play in the history of Football."
But true fans, real fans, Evergreen fans might disagree.
In sports, we can learn a lot about customer loyalty and
Some people would rather not rock the boat. These people are mostly stuck doing what they know and believe to be "right," and they fear the unknown.
Their universe is governed
Yesterday was Canadian Thanksgiving and after eating all the turkey and stuffing I could handle, I came home and starting sifting through a pile of mail that had accumulated last
I got an iPhone 6 the other day.
It hasn't bent yet, but parts of this story made me want to bend it in frustration.
Thankfully, salvation was found.
Here