I told you about my miserable hotel check-in experience last week. If you missed it, find it here. But it got me thinking…
Would I have paid, say an extra $50-$100
What happens in Vegas... I arrived at my hotel in Vegas, and there were, at least, six lines of 20+ people checking-in. It took me 45-minutes to get checked-in.
The hotel had
Nobody cares as much about your business, your customers, and the future of the company as much as you do.
Most of my clients are mid-market private firms with revenues ranging
We did a simple exercise at the recent Evergreen Summit. Participants were asked to spend two minutes writing everything they knew about their favorite TV characters.
For two minutes, heads were
Did you know that Tom Monaghan, the founder of Domino's Pizza, used to order pizzas from local pizza joints whenever he was on the road?
And Sam Walton used to visit
I flew to New York City yesterday.
I hopped in the Uber car and asked the driver to take me directly to the famous Katz Deli, where Harry met (and heard)
Frankly, I'm not sure we should be so surprised by things like this anymore.
A company like Volkswagen, who had spent years cultivating and nurturing one of the most loyal fan
Every expert is the world of sales, marketing, and customer service loves to preach to us and tell us that we all need to be more "authentic" in today's business