I spent close to 10 years working in the restaurant industry.
Here's a little secret (which you probably already know):
More often than not, families who bring their children to dine are
We all know the customer isn't always right.
In his classic book Winning Jack Welch talks about the importance of Candor within a company–being honest about the impact and effectiveness of
Two of the most often heard boardroom buzzwords over the past few years have been the words "authenticity" and "transparency."
I say they're buzzwords because they are built on the wrong
I remember back to a trip to Switzerland where my wife and I stumbled upon a fantastic bakery. The owner of the bakery only spoke German and we only spoke
Are you confident that your people would know how to make a quick decision in a stressful situation?
Many companies take far too long to make decisions.
Even when companies know the
I needed some work done at my house.
I talked to ten contractors, and nine of them were awful. But the one who ended up getting the business...He was a marvel.
If
Most people assume that once they've got a customer, that's when customer's experience starts. But they're wrong.
The customer experience starts long before the prospect has ever made a purchase, and
Don't worry about having a heart attack on an airplane. Chances are good. You're likely to live. At least you'll see a doctor.
Did you know that if you were to