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Customer Loyalty

Business
Career & Work
Consulting
Customer Experience
Customer Loyalty
Customer Service
Customers
Success
September 9, 20150Comments

Everyone Cares

Nobody wants another app or another startup. Nobody cares about another new product or service. Nobody cares to hear another speaker. The only thing people want is a better way to do things. The
Business
Customer Experience
Customer Loyalty
Customer Service
Customers
Success
Tuesday Tidbit
September 8, 20150Comments

The Golden Rule of Customer Intelligence

Some of you know this, some of you don't. But I live in a Kingsville, Ontario just south of Detroit. Kingsville is small town whose claim to fame is being the
Business
Consulting
Customer Experience
Customer Loyalty
Customer Service
Evergreen
Friday Morning Marketing Minute
Marketing
Success
Thinking Outside The Box
September 4, 20150Comments

Consistent Simplicity

I was talking to my good friend Shawn Veltman about one of the most damaging things we see in a variety of the companies we work with. Every company, and every
Business
Career & Work
Customer Experience
Customer Loyalty
Customer Service
Loyalty
Marketing
Retention
Sales
September 3, 20150Comments

A Better Question

Instead of asking "How can we find more new customers today?" consider the following question: “How can we make the customer experience better for our individual customers, and make it more likely
A Typical Wednesday
Business
Customer Experience
Customer Loyalty
Customer Service
Marketing
Sales
September 2, 20151Comments

Mind The Gap

One of the most beloved metaphors in the marketing world is the greased chute. The idea is that once a prospect starts reading or viewing your sales or marketing material, you
Business
Customer Experience
Customer Loyalty
Customer Service
Customers
E-Commerce
Tuesday Tidbit
August 25, 20150Comments

Why Your Average Customer Never Buys Anything

People are always telling me about their "average customer." Here's the problem with the "average customer." The "average customer” never buys anything. And the reason "the average customer" because
Customer Experience
Customer Loyalty
Customer Service
Customers
Loyalty
Marketing
Sales
Success
Tuesday Tidbit
August 11, 20150Comments

The 90-45 Rule

As I tromp all over North America talking to CEOs and Owners of privately-held companies and extolling the virtues of the philosophy of Evergreen, I still find a lack focus
Customer Experience
Customer Loyalty
Customer Service
Funnies
July 10, 20150Comments

Fleming’s Funnies #3 – I Feel like I’m Talking to Robots

Business
Consulting
Customer Loyalty
Tuesday Tidbit
June 23, 20150Comments

The C-Word – AKA “Consultant”

I met with a prospective client a number of times over the past few weeks. When we first met, he expressed his concern over the "c-word," AKA "consultant," in my
Business
Customer Experience
Customer Loyalty
Customer Service
Customers
Just Plain Stupid
Tuesday Tidbit
June 2, 20150Comments

Of All the Lousy Ways to Save a Buck

Mistakes, blunders, and customer-related issues are bound to happen. Most of us have employees and they're expected to do things by the book, but what happens when the book is wrong
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