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Customer Loyalty

Business
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
June 14, 20160Comments

From Dismal to Good

In the final days before opening the theme park, Walt Disney was out of money. There was still a lot of work to be done. There were lawns to be
Business
Customer Experience
Customer Loyalty
Customer Service
Evergreen
Marketing
The Customer Loyalty Loop
Tuesday Tidbit
June 6, 20160Comments

When to Shoot the Gorilla

Are you confident that your people would know how to make a quick decision in a stressful situation? Many companies take far too long to make decisions. Even when companies know the
Customer Experience
Customer Loyalty
Just Plain Stupid
Loyalty
Retention
Tuesday Tidbit
May 17, 20160Comments

Stop Smacking Your Customers in the Face

I was in a meeting recently when someone who was quiet for most of the discussion perked up and said: "Our customers don't want to hear from us regularly! They don't
Customer Experience
Customer Loyalty
Customer Service
Opportunity
Sales
The Buying Loop
Tuesday Tidbit
April 26, 20160Comments

The Most Important Parts of the Customer Experience You’re Not Even Thinking About

Most people assume that once they've got a customer, that's when customer's experience starts. But they're wrong. The customer experience starts long before the prospect has ever made a purchase, and
Business
Customer Experience
Customer Loyalty
Marketing
Sales
Tuesday Tidbit
April 5, 20160Comments

How Killing The Sea-Monkeys Adds Millions To Your Bottom Line

Just ADD WATER  – that's all! In ONE Second Your AMAZING Sea-Monkeys Actually Come to Life! Seeing the advertisement for Sea-Monkeys was certainly a blast from the past for me. Many
Business
Consulting
Customer Experience
Customer Loyalty
Customer Service
Marketing
Tuesday Tidbit
March 29, 20160Comments

What an Old, Old Joke Can Teach Us About Loyalty in 2016

There're a million jokes about the guy who walks into a bar; I'm sure you could tell me a few, but there’s one I heard this weekend that got me
Business
Customer Loyalty
Customers
Loyalty
Marketing
Peak Retention
Success
Tuesday Tidbit
March 22, 20161Comments

How Evergreen Companies Spend Their Marketing Dollars

Let me ask you a ridiculous question... Do you think of your best customers as people who are "going to do business with us anyways," and therefore, don't need that much
Business
Customer Experience
Customer Loyalty
Customer Service
Opportunity
Retention
Sales
Success
Tuesday Tidbit
March 15, 20160Comments

How to Turn $1.73 into Millions Within Days

Don't worry about having a heart attack on an airplane. Chances are good. You're likely to live. At least you'll see a doctor. Did you know that if you were to
Customer Loyalty
Customers
Entrepreneurship
Success
Tuesday Tidbit
December 15, 20150Comments

Why Bringing Back Your 80’s Rock Star Hair Will Drive Business Results in 2016

Almost everyone has heard the story about the bowl of M&Ms in Van Halen’s famous concert rider. You know, the one where Eddie Van Halen says they require a giant bowl
Business
Customer Experience
Customer Loyalty
Loyalty
Marketing
Retention
Tuesday Tidbit
November 24, 20151Comments

The Problem With Rushing Third Base

Last week I tried a new frozen yogurt shop at the mall. An employee was giving away samples. She asked me if I had ever tried the place. I told her
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