Creating Value: A Conversation With Noah Fleming
My friend Yael Grauer conducted an interview with me a couple weeks ago. You can read it HERE.
We spoke about content marketing, analytics, the onslaught of info products and creating
The Tuesday Tidbit – Road Rage
I haven't written one of these in a while, but coincidentally it's Tuesday, so here we go.
Last night my two-year-old daughter woke up around midnight with a fever. We checked
The Messy Closet Theory & Customer Experience
The Messy Closet Theory: Imagine that every piece of clothing in your house was dumped unceremoniously into a single closet, with no rhyme or reason. Every morning before leaving the
Grande Adventures in Latte Loyalty
A Starbucks executive recently made headlines when he explained rather openly how the Starbucks loyalty program was working.
Joe LaCugna, director of analytics and business intelligence at Starbucks, shared information that
Fact or Fiction #1
Here's something new. It's called Noah's Fact or Fiction.
These brief little posts will be based on a number of things. Such as: things I read or see, thoughts I
Sticking Points & Happy Endings
Today's podcast is about Happy Endings. Before you get any thoughts in your head, take a moment and listen to the important lesson inside.
Hat tip to my friend Shawn Veltman.
Customer, You’re Fired!
Everybody has had a bad customer service experience. We've all called and heard the old, "Your call is important to us," and after waiting for wait seems like an eternity
Hearing Static
It’s all about the connection. Loyalty is the result of the relationship between customer and company.
Customers buy because of both emotional and intellectual needs. Your company has something they want
The Opportunity Workshop
Here's a new workshop I'm offering designed primarily for entrepreneurs, freelancers, and solo-professionals.
The event will take place on Wednesday, June 19th from 9:00 AM to 4:00 PM.
It's one heck of