Customer-Focused or Narrow-Minded Focus?
Here's a short story explaining what's wrong with too much focus on getting new customers and not enough on keeping your existing customers...
Those Who Want Be Helped
My mentor and friend Alan Weiss often says, "Put your own oxygen mask on first." Just like the flight attendant's safety announcement, we need to help ourselves before we can help
Nominated as Powerhouse Professional
Greetings, friends.
A local business publication, Biz X Magazine, in Windsor, Ontario, has informed me that I've been nominated for an award.
I've been nominated as the 2013 Powerhouse Professional - "A local business owner
The Voice of The Customer – Are you Listening?
Here's something you don't hear in boardrooms too often, "What would our customers think?" - "How would our customers react?"
There are a lots of different buzzwords and catchy phrases floating
How Loyal Are You
Forget customer loyalty. How loyal are you to your customers? You see, we're often talking about customer loyalty, but what about reversing that thinking? Who declared this a one-way street?
To
These Are My Thoughts, Not Yours
Here are some things I've been thinking about over the past few weeks. Take from it what you will, but there are tremendous lessons to be learned from each one
You’re Getting Older…
Last night I saw Canadian rocker Matt Good play in Windsor. The last time he played locally was 13 years ago. I was at that show.
You know you're getting older
Becoming Superman or Superwoman
Tuesday I had an incredibly busy day packed with client meetings followed by an early dinner with my family, and a late night film with my Brother. We had been
VIDEO: How To Manage Customer Expectations
Did you know that marketing that's TOO good and that works TOO well can actually be costing you customers and your ability to keep them?
There's a classic video game called Lemmings
How To Create Disruptive Change
People in the tech world LOVE the word "disruption" lately.
It's funny, because the term was actually coined back in 1995 by Clayton Christensen in his classic book The Innovator's Dilemma.