This past weekend my family attended a fabulous Folk Festival in the small town where we live.
One of the songs my three-year-old daughter Avalon loved dancing to was a fun
The Wall Street Journal reports the following over the weekend (Hat tip to Alan for sharing some of these points with me):
* Big Companies are seeing customers coming back
There was a point when all the janitor had to do was mop the floors, clean the windows, empty the wastebaskets and keep the office clean.
There was a point when
This week I’m at the family cottage. I’ve been coming here for 35 years.
We arrived yesterday and my parents drove up a day earlier.
As my folks approached the cottage, less
We can replace almost every asset in your business.
Almost.
But there’s one thing we can’t replace too easily - the customer.
I delivered a keynote last week to almost 250 non-profit association
If someone told me that the singer Taylor Swift wrote a fascinating article worth reading, I probably would have rather read the back of my daughter's Fruit Loops...
But that same
A few weeks ago JetBlue made headlines when they allowed a three-year-old toddler to pee herself on the tarmac.
When this story broke, I was interviewed by a reporter with USA
In my upcoming book, Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving - I introduce the Three Cs of Evergreen companies.
I talked about the Principle of Character in a
The US will be energy independent within ten years.
Technological advances in oil and gas recovery through processes like hydraulic fracking or fracturing has allowed the US dramatically to increase its