Each week I’m giving you lots of strategies, tactics, and challenges to work on.But as we head into a post-pandemic world, I’ve recently been asked by leaders and executives on

Everyone wants things to "get back to normal."Many companies survived the pandemic because normal wasn't an option. Businesses had to adapt to new ways of doing things.I've recently talked to

Consider any employee in your organization...If they were the first point of contact with a customer (or last), would they know how to answer basic questions, or leave the right

It can be hard to take business away from your competition.Aside from customer loyalty, there's often a huge pain of disconnect for businesses to start looking for a new product

One of the best lessons I've learned in my work is nobody, and I mean nobody, wakes up every day and says, how can I give this Noah Fleming consultant