Almost always, one of the first things I do with my new clients is to help them kick off a straightforward customer engagement or retention process. It’s simple enough that
My youngest daughter's latest obsession is competing with her big sister. Here's a picture of the little one running a race with me on the weekend. She worked incredibly hard
September is like the start of a new year for my wife and kids. Everyone heads back to school today. My wife is eagerly looking forward to teaching her 30+
In the past four months, I've talked to, count 'em, 14 companies with failed software-related projects. Most of the time, I’m talking to companies implementing a CRM or other sales-related
This week I’m on Prince Edward Island enjoying a week of fun with my family. We’re enjoying an incredible bounty of fresh seafood.Last night we had amazingly fresh lobster and
Lately, I've been talking to a lot of companies who've been growing at a pretty fast pace over the past 5-10 years.They're starting to get worried that their success has
Lately, I've been talking to a lot of companies who've been growing at a pretty fast pace over the past 5-10 years.They're starting to get worried that their success has